Karen Maldonado
West Hollywood,CA
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
9
9
years of professional experience
Work History
Account Manager
AssuredPartners Design Professionals Insurance
10.2020 - Current
- Established strong client relationships through regular communication, attentive service, and prompt issue resolution.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Stayed current on company offerings and industry trends.
Insurance Representative
State Farm
05.2017 - 10.2020
- Resolved escalated customer issues promptly and professionally, restoring confidence in our services while preserving brand reputation.
- Performed policy renewal and record retention.
- Supervised insurance claims for equitable resolutions on behalf of both client and insurer.
- Mentored new employees on industry regulations and best practices, contributing to their professional growth and success.
Insurance Representative
Allstate
01.2015 - 05.2017
- Developed strong relationships with clients through proactive communication and follow-ups, fostering trust and long-term business partnerships.
- Implemented strategies to optimize cross-selling opportunities among existing customers, driving revenue growth.
- Enhanced customer retention through personalized service and attention to individual needs.
Education
High School Diploma -
La Serna High School
Whittier, CASkills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Customer Satisfaction
- Strategic Planning
- Goal-Oriented
- Relationship building and management
Timeline
Account Manager
AssuredPartners Design Professionals Insurance
10.2020 - Current
Insurance Representative
State Farm
05.2017 - 10.2020
Insurance Representative
Allstate
01.2015 - 05.2017
High School Diploma -
La Serna High School
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