Karen Martinez
Clifton ,TX
Summary
Proven leader and efficient problem-solver, I elevated customer satisfaction and sales growth at Cefcostores by mentoring staff and optimizing store operations. Skilled in inventory management and team building, my strategic approach resulted in significant performance improvements. Achievements include developing a loyal customer base and enhancing employee retention through effective training and leadership.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
Cefcostores
01.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Dietary Cook
Meridian Manor
05.2011 - 06.2023
- Ensured consistent flavor profiles across dishes by carefully measuring ingredients according to established recipes.
- Maintained a clean and sanitary work environment, adhering to health department regulations and safety protocols.
- Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs.
- Ensured timely meal service by coordinating cooking schedules and prioritizing tasks based on patient needs.
- Kept accurate records of patient dietary information for reference during meal planning and preparation stages.
- Followed standard recipes, menus and apportions according to established standards.
- Trained new staff members in kitchen procedures, equipment usage, and recipe preparation to maintain quality standards.
- Provided nourishing and health-conscious food to customers under sanitary conditions.
- Sanitized and organized kitchen preparation areas and equipment according to food and health safety standards.
- Upheld high standards of presentation for all meals served, contributing to an elevated dining experience for patients.
- Prepared food for special parties and groups.
- Weighed, measured and processed ingredients according to recipe specifications and dietary requirements.
- Improved patient satisfaction by tailoring meal plans according to dietary needs and preferences.
- Trained and supervised new kitchen staff on food preparation and safety protocols.
- Monitored food temperatures throughout preparation and serving process.
- Cooked meals according to administrative policies, health code regulations and food service standards.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
Education
N/A - N/A
OD Wyatt High School
Fort Worth, TXSkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Attention to detail
- Staff supervision
- Store operations
- Stock management
- Team management
- Hiring and training
- Employee scheduling
- Staff management
- Upselling and cross selling
- Pricing and markdowns
- Mentoring and coaching
- Goals and performance
- Display setup
- Issue resolution
- Transaction processing
- Stock rotations
- Inventory counting
- Order management
- Incident reports
- Operations oversight
- Cash auditing
- Inventory management
- Team leaders
Staff training/development
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Cefcostores
01.2023 - Current
Dietary Cook
Meridian Manor
05.2011 - 06.2023
N/A - N/A
OD Wyatt High School
Similar Profiles
Rebekah KendrickRebekah Kendrick
Assistant Store Manager at CefcostoresAssistant Store Manager at Cefcostores
Devin HarveyDevin Harvey
Retail Sales Associate at CefcostoresRetail Sales Associate at Cefcostores
Costine KaylaCostine Kayla
Assistant Manager at CefcostoresAssistant Manager at Cefcostores
Jonda RabornJonda Raborn
Assistant Store Manager at CefcostoresAssistant Store Manager at Cefcostores
Garrett BeckerGarrett Becker
Assistant Manager at I FixIt PlusAssistant Manager at I FixIt Plus