Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karen Martinez

Haines City

Summary

Results-driven customer service representative with expertise in resolving inquiries and enhancing customer satisfaction. Proven ability to manage high-stress situations and improve processes through collaboration and effective problem-solving.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Intouch CX
Altamonte Springs, FL
04.2024 - 09.2025
  • Assisted customers by resolving inquiries and providing product information efficiently.
  • Managed incoming calls and addressed customer concerns with a focus on satisfaction.
  • Utilized CRM systems to document interactions and track service requests accurately.
  • Collaborated with team members to streamline communication processes and improve response times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Ophthalmic Technician

OCLI
Valley Stream, NY
09.2022 - 2023
  • Collaborated with ophthalmologists to streamline workflow and improve clinic efficiency.
  • Documented patient histories and treatment plans accurately in electronic health records (EHR).
  • Trained new staff on procedural protocols and equipment usage, fostering team development.
  • Implemented process improvements that enhanced patient throughput and satisfaction rates.
  • Applied eye medications and drops to dilate pupils in preparation for examinations.
  • Triaged phone calls from patients and outside contacts and handled in order of importance.

Ophthalmic Technician

Sight MD
Hewlett, NY
11.2018 - 03.2021
  • Conducted thorough patient assessments to ensure accurate diagnostic testing.
  • Assisted in performing ophthalmic procedures, enhancing patient care and comfort.
  • Maintained and calibrated optical equipment for optimal performance and safety.
  • Educated patients on pre- and post-operative care instructions to promote recovery.

Education

High School Diploma -

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Languages

Spanish
English

Timeline

Customer Service Representative

Intouch CX
04.2024 - 09.2025

Ophthalmic Technician

OCLI
09.2022 - 2023

Ophthalmic Technician

Sight MD
11.2018 - 03.2021

High School Diploma -

Karen Martinez