Results-driven customer service representative with expertise in resolving inquiries and enhancing customer satisfaction. Proven ability to manage high-stress situations and improve processes through collaboration and effective problem-solving.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Intouch CX
Altamonte Springs, FL
04.2024 - 09.2025
Assisted customers by resolving inquiries and providing product information efficiently.
Managed incoming calls and addressed customer concerns with a focus on satisfaction.
Utilized CRM systems to document interactions and track service requests accurately.
Collaborated with team members to streamline communication processes and improve response times.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Ophthalmic Technician
OCLI
Valley Stream, NY
09.2022 - 2023
Collaborated with ophthalmologists to streamline workflow and improve clinic efficiency.
Documented patient histories and treatment plans accurately in electronic health records (EHR).
Trained new staff on procedural protocols and equipment usage, fostering team development.
Implemented process improvements that enhanced patient throughput and satisfaction rates.
Applied eye medications and drops to dilate pupils in preparation for examinations.
Triaged phone calls from patients and outside contacts and handled in order of importance.
Ophthalmic Technician
Sight MD
Hewlett, NY
11.2018 - 03.2021
Conducted thorough patient assessments to ensure accurate diagnostic testing.
Assisted in performing ophthalmic procedures, enhancing patient care and comfort.
Maintained and calibrated optical equipment for optimal performance and safety.
Educated patients on pre- and post-operative care instructions to promote recovery.