Karen Martinez
1311 W. Hidalgo Ave. Phoenix,AZ
Summary
Dynamic Customer Sales Representative with over 5 years of experience surpassing sales targets and optimizing customer satisfaction. Proficient in customers service, sales strategies, and data analysis. Recognized for exceptional client retention and exemplary problem-solving skills, equipped to drive sales growth using strategic selling techniques.
Overview
2027
2027
years of professional experience
Work History
Sales Associate
AT&T
Glendale, AZ
2021 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transaction, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Customer Retention Specialist
Dish Network
Phoenix, AZ
2020 - 2020
- Resolved escalated customer concerns effectively, fostering positive relationships and loyalty.
- Conducted regular account reviews to identify opportunities for improving customer satisfaction and reducing attrition rates.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly.
- Provided exceptional support for new customers, ensuring seamless onboarding experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Call Center Representative
Tivity Health Inc.
Chandler, AZ
2017 - 2019
- Resolved member inquiries efficiently, ensuring a positive customer experience.
- Collaborated with team members to streamline communication processes and improve service delivery.
- Maintained up-to-date knowledge of health programs and services offered by Tivity Health Inc.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Front Desk Receptionist
LA Fitness
Chandler, AZ
2016 - 2019
- Greeted and assisted members, ensuring a welcoming environment and positive first impressions.
- Handled phone inquiries and scheduled appointments, maintaining effective communication with clients.
- Processed membership applications and payments accurately, contributing to streamlined administrative tasks.
- Resolved member concerns promptly, fostering satisfaction and retention within the community.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected deposits, fees, and payments.
Education
General Education -
Mesa Community College
Phoenix, AZ2019
High School Diploma -
Ceaser Chavez High School
Phoenix, AZ2014
Skills
- Customer Relationship Management
- Bilingual
- Communication Skills
- Problem Solving
- Team Leadership
- Time Management
- Reliable and punctual
- Client service
- Customer engagement
Timeline
Sales Associate
AT&T
2021 - Current
Customer Retention Specialist
Dish Network
2020 - 2020
Call Center Representative
Tivity Health Inc.
2017 - 2019
Front Desk Receptionist
LA Fitness
2016 - 2019
General Education -
Mesa Community College
High School Diploma -
Ceaser Chavez High School