KAREN MAYNARD
FL
Summary
Motivated and meticulous Healthcare Manager with over 20 plus years of experience in Healthcare/Administration. Proven track record of establishing practices that facilitate excellent patient care. Excels in leading multidisciplinary teams and enforcing HIPAA laws. Innovative administrative expertise and customer service skills. Capable of managing multiple additional duties while exceeding expectations and deadlines in both office and remote environments. Skilled in Microsoft Office and experienced with Virtual Lee, Athena, Epic, Cerner, eCW, and Centricity programs. A resourceful and proactive professional committed to optimizing patient care and improving healthcare outcomes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Administrative Health Care Office Manager
UCF Health
10.2022 - Current
- Manage and direct two healthcare clinics while working with directors to set goals, objectives, and budgets
- Assisted in the recruitment process, conducting interviews/onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Communicates and collaborates with directors/nursing/medical managers/medical providers to ensure incoming medical student rotation schedules are in place
- HIPAA liaison for the clinic; Stay current on the latest trends and technologies in healthcare administration to ensure continuous improvement and innovation.
- Handle sensitive information with discretion, maintaining confidentiality of company documents in addition to personnel records.
- Provide exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhance team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinate office events/ meetings ensuring timely execution and optimal scheduling for all participants.
Medical Secretary II
UCF Health
07.2018 - 10.2022
- Trained new employees in the scheduling department; provided ongoing training to the administration/clinical staff
- Customized provider templates, and patient schedules when obligations come about from the College of Medicine
- Performed pre-registration/registration and scheduled appointments with appropriate appointment attributes.
Medical Records Manager-Patient Services
Main Street Medical
09.2015 - 07.2019
- Reviewed records for completeness, accuracy, and compliance with regulations, while maintaining medical records' security, to ensure confidentiality
- Releases and obtains patients' medical records per regulations of various medical facilities
- Scan medical record documents into the patient's electronic medical record.
Epic- IS&T Medical, Data Entry Specialist
U.C. Health
05.2012 - 12.2012
- Effectively/accurately entered patient information from Centricity into appropriate EPIC data fields
- Upheld UC Health Key Values, while adhering to HIPAA guidelines.
Patient Access/Unit Clerk
Dunn Memorial Hospital
05.2006 - 06.2008
- Registered emergency room patients
- Pre-registered patient information
- Admitted patients into the hospital.
Education
Business Administration with a concentration in Healthcare Administration, BS -
Strayer University
06.2025
Essentials of Group Practice Management -
MGMA
08.2024
Medical Transcription, Medical Billing and Coding -
Ivy Technical State College, Muncie, Indiana
05.2007
High School Diploma -
Haines City Senior High School, Haines City, Florida
06.1998
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Leadership
- Motivation
- Loyaly
- Reliability
- Integrity
- Multitasking
- Initiative
- Problem-Solving
Certification
- Basic Life Support Training (BLS), American Heart Association, 09/01/24
- Business Management Essentials Certification, Management and Strategy Institute, 09/01/24
- Project Management Essentials Certification, Management and Strategy Institute, 09/01/24
- Lean Six Sigma White Belt, Management and Strategy Institute, 09/01/24
- Medical Office Administrator Certification (MOAC), Management and Strategy Institute, 08/01/24
Timeline
Administrative Health Care Office Manager
UCF Health
10.2022 - Current
Medical Secretary II
UCF Health
07.2018 - 10.2022
Medical Records Manager-Patient Services
Main Street Medical
09.2015 - 07.2019
Epic- IS&T Medical, Data Entry Specialist
U.C. Health
05.2012 - 12.2012
Patient Access/Unit Clerk
Dunn Memorial Hospital
05.2006 - 06.2008
Business Administration with a concentration in Healthcare Administration, BS -
Strayer University
Essentials of Group Practice Management -
MGMA
Medical Transcription, Medical Billing and Coding -
Ivy Technical State College, Muncie, Indiana
High School Diploma -
Haines City Senior High School, Haines City, Florida
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