Karen McCann
Nashville,TN
Summary
Proven Customer Service Representative with a track record of enhancing client satisfaction rates at ACS Xerox through exceptional problem-solving and active listening skills. Demonstrated ability to exceed service level guidelines and productivity targets, achieving a significant increase in customer loyalty and repeat business. Specializes in resolving complaints with empathy and professionalism, leveraging critical thinking for effective solutions.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Corpay Solutions
02.2015 - 10.2024
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
ACS Xerox
01.2007 - 09.2014
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Associate of Science - Nursing
Mary Holmes Community College
West Point, MSAssociate of Science - Medical Assistant
Remington College
Nashville, TNSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Corpay Solutions
02.2015 - 10.2024
Customer Service Representative
ACS Xerox
01.2007 - 09.2014
Associate of Science - Nursing
Mary Holmes Community College
Associate of Science - Medical Assistant
Remington College
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