Karen McDonald
Bryan,TX
Summary
Seasoned General Manager with a proven track record at McDonald Financial, LLC, excelling in complex problem solving and operations oversight. Successfully led teams at Leica Biosystems, enhancing customer relationships and exceeding sales goals. Skilled in resource allocation and CRM, driving process improvements and delivering exceptional customer service.
Overview
19
19
years of professional experience
1
1
Certification
Work History
General Manager
McDonald Financial, LLC
Bryan, USA
01.2021 - Current
- Oversee daily operations, domestic and overseas product procurement and placement, develop and foster working relationships with suppliers.
Manager, Applications-US WEST
Leica Biosystems
Deerfield, USA
01.2017 - 01.2021
- Led a field-based team of technical application sales specialists for an automated diagnostic platform and specimen tracking system.
- Allocated appropriate resources ensuring on time delivery and installation of instrumentation and consumables.
- Successfully met and exceeded sales goals for the region, increasing market share in the western US.
Sr Applications Specialist
Leica Biosystems
Deerfield, USA
01.2007 - 01.2021
- Provide software training and troubleshooting for the customer base.
- Mentor new associates and provide in-field training for the sales team.
- Exceeded instrument placements and reagent revenue placements.
Education
Bachelor of Science - Biomedical Science
Texas A&M University
College Station, TXSkills
- Complex problem solving
- Focused on details
- Excellent customer service
- Skilled in iOS and Android platforms
- CRM experience (Salesforce)
- Consultative selling experience
- Supply chain management
- Customer relationship management
- Operations oversight
- Inventory management
- Resource allocation
- Troubleshooting expertise
- Sales expertise
- Process improvements
Certification
- American Society for Clinical Pathology (ASCP)-HT certification
- ASCP-QIHC certification
Awards
President’s Council and Applications Specialist of the Year
Accomplishments
- President's Council Recipient
- Application Specialist of the Year
References
References available upon request.
Timeline
General Manager
McDonald Financial, LLC
01.2021 - Current
Manager, Applications-US WEST
Leica Biosystems
01.2017 - 01.2021
Sr Applications Specialist
Leica Biosystems
01.2007 - 01.2021
Bachelor of Science - Biomedical Science
Texas A&M University
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