ZONDRIA WYNN
Fitzgerald,GA
Summary
Dynamic managerial professional with robust expertise in operational excellence and team leadership, dedicated to driving growth and maximizing productivity. Proven track record in strategic planning and resource management underscores a commitment to achieving organizational objectives. Strong emphasis on collaboration and adaptability fosters an environment where innovative solutions thrive, complemented by exceptional problem-solving and decision-making skills. Passionate about leveraging strengths to contribute effectively to team success and overall business performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Dairy Queen Grill & Chill
03.2017 - 10.2025
- Developed and implemented strategic plans to drive business growth and market expansion.
- Managed cross-functional teams, fostering collaboration and high performance across departments.
- Oversaw budget management, ensuring resource allocation aligns with organizational goals.
- Analyzed market trends to inform decision-making and adjust business strategies effectively.
- Established key performance indicators to monitor operational efficiency and effectiveness.
- Mentored leadership team, promoting professional development and succession planning.
Service Manager
Old Times Country Buffet
01.2015 - 03.2017
- Oversaw daily operations to ensure exceptional customer service and satisfaction.
- Collaborated with kitchen staff to streamline communication and enhance service speed.
- Addressed customer feedback proactively to improve overall dining experience.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
- Managed inventory levels, ensuring availability of supplies while minimizing waste.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Education
High School Diploma -
ERWIN COUNTY HIGH SCHOOL
Ocilla, GA05-2001
Skills
- Time Management
- Inventory
- Stocking
- Quality Assurance
- Teamwork and Collaboration
- Data Entry and Analysis
- Verbal and Written Communication
- Complex Problem Solving
- Leadership and team building
- Problem resolution
- Operations management
- Training and coaching
- Staff management
- Customer relations
Certification
- SERVSAFE CERTIFIED (2016-CURRENT)
Timeline
General Manager
Dairy Queen Grill & Chill
03.2017 - 10.2025
Service Manager
Old Times Country Buffet
01.2015 - 03.2017
High School Diploma -
ERWIN COUNTY HIGH SCHOOL