Karen Mcmenemy
Center Valley,PA
Summary
Experienced with team leadership, customer support strategies, and conflict resolution. Utilizes effective communication and problem-solving skills to drive team performance. Knowledge of managing high-stress situations ensures consistent, quality service delivery.
Overview
29
29
years of professional experience
Work History
Customer Support
Siemens Group
Harleysville, PA
03.2022 - Current
- Recognized escalation needs and connected customers with advanced support staff.
- Delivered prompt service to prioritize customer needs.
- Coordinated incident response management and resolution efforts to ensure effective customer support and satisfaction.
- Utilized task management system to efficiently handle and close support requests, ensuring timely resolution.
Customer Service Representative
Olympus America
11.2007 - 12.2020
- Provided primary customer support to internal and external customers.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Processed orders via fax and EDI
- Processed RMA's
- Explored deductions made from customers payments
- Assisted credit department with credits and debits
- Worked with shipping warehouse
Customer Service Representative
Dal Tile & Stone
06.1997 - 11.2007
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Recommended products to customers, thoroughly explaining details.
Education
High School Diploma -
North Penn Senior High School
Lansdale, PASkills
- Inbound and Outbound Calling
- Order Fulfillment
- Receiving support
- Shipping procedures understanding
- Professional telephone demeanor
- Good listening skills
- Creative problem solving
- Administrative support
- SAP, Outlook, Lotus Notes, teams,EDI
- Copier, scanner
- Some Excel knowledge
- Salesforce
- Problem-solving abilities
Timeline
Customer Support
Siemens Group
03.2022 - Current
Customer Service Representative
Olympus America
11.2007 - 12.2020
Customer Service Representative
Dal Tile & Stone
06.1997 - 11.2007
High School Diploma -
North Penn Senior High School