Karen McNeal
Macomb,OK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Personal Care Assistant
CompleteOK
Oklahoma City, OK
01.2024 - Current
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Team Lead
Panera Bread
Norman, OK
03.2022 - 12.2022
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Served food quickly for positive guest experiences.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Pantry Manager /Kitchen Assistant Manager
Food and Shelter
Norman , OK
04.2020 - 12.2021
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Adhered to company food, safety, quality and sanitation policies.
- Performed frequent checks to maintain consistently high quality of food preparation and service.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
Youth Mentor Volunteer
Loveworks Leadership
Norman, OK
09.2019 - 04.2020
- Mentor middle school students, help facilitate leadership lessons and lead group activities.
- Help lead through lessons and activities for leadership, personal development, and soft and hard skill training in potential career fields
- Developed individual educational plans designed to promote educational, physical and social development.
- Communicated with staff and other volunteers to coordinate services and address concerns.
Technical Support Engineer
Seagate Computer Technology
Oklahoma City, OK
05.2008 - 12.2016
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Bachelor of Science - Information Technology
Walden University
Minneapolis, MN08.2014
Skills
- Experience in Leadership
- Store Opening and Closing
- Customer Service
- Customer Assistance
- Reliability and punctuality
Timeline
Personal Care Assistant
CompleteOK
01.2024 - Current
Team Lead
Panera Bread
03.2022 - 12.2022
Pantry Manager /Kitchen Assistant Manager
Food and Shelter
04.2020 - 12.2021
Youth Mentor Volunteer
Loveworks Leadership
09.2019 - 04.2020
Technical Support Engineer
Seagate Computer Technology
05.2008 - 12.2016
Bachelor of Science - Information Technology
Walden University