Karen Meanor
Ambridge,PA
Summary
Proactive and customer-oriented professional with extensive experience at CVS/Aetna, enhancing customer satisfaction and streamlining operations. Demonstrated expertise in problem-solving and teamwork, successfully resolving a high volume of inquiries and claims disputes. Known for a friendly, positive attitude and a commitment to continuous improvement, significantly improving service delivery and response times.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Claims Help Desk
CVS/ Aetna
01.2020 - Current
- Answer questions from colleagues about claims
- Process claims
- Resolve issues
Provider Services Representative
CVS/Aetna
04.2017 - 01.2020
- Streamlined operations by managing a high volume of incoming calls for medical providers seeking information or assistance.
- Coordinated with internal departments on behalf of providers to ensure timely payment resolution for claims disputes or other financial matters.
- Enhanced customer satisfaction by efficiently resolving provider inquiries and concerns.
- Acted as a liaison between providers and company leadership, effectively communicating concerns and feedback to facilitate continuous improvement initiatives.
Provider /Client Services Member Representative
CVS/Aetna
09.2014 - 04.2017
- Assisted clients with service inquiries to enhance satisfaction, on the phone.
- Resolved client concerns, leading to increased loyalty.
- Provided support to team members for efficient service delivery.
- Addressed customer issues promptly, improving response time.
Education
Bachelor of Science - Business Administration And Management
Robert Morris University
Coraopolis, PA05-1993
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Certification
- CPR/AED Certification
- PA Driver's License
Languages
Spanish
Limited Working
Interests
- Adventure Travel
- Road Trips
Timeline
Claims Help Desk
CVS/ Aetna
01.2020 - Current
Provider Services Representative
CVS/Aetna
04.2017 - 01.2020
Provider /Client Services Member Representative
CVS/Aetna
09.2014 - 04.2017
- CPR/AED Certification
- PA Driver's License
Bachelor of Science - Business Administration And Management
Robert Morris University
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