KAREN MENJIVAR
Panorama City,CA
Summary
A driven and steadfast Administrative Assistant with 5 years of experience who is organized, resourceful and can deliver outstanding work with minimum supervision.
Overview
19
19
years of professional experience
Work History
Receptionist
Design And Develop, Inc
Van Nuys, CA
02.2022 - 10.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Front Desk Receptionist
Belmont Village Senior Living
Sherman Oaks, CA
10.2019 - 12.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer problems and complaints.
Receptionist
The Grand Adult Day Center
07.2018 - 09.2019
- The first meeting on entering the business
- Answering all calls and emails at the front desk
- Greeting all program participants as they arrive
- Assigning all program participants have a program driver, as well ensuring pick-ups and drop offs went smoothly
- Filling out all the program forms as well assigned social worker to participants
- Finishing all office clerical work such as mail, faxes.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Driver/Adult Supervision
- 05.2018
- Organized weekly carpool driver twice a week to and from practice for three 12-year old boys
- Also provided after school pick up and made sure children had snacks
- Provided driving for special occasions as well.
Ride Share Driver
Lyft Rideshare Co.
08.2016 - 08.2017
- Providing Safe Rides throughout Los Angeles county.
Temporary Loan Assistant
10.2012 - 12.2013
- Reviewing all loan documents, and ensuring all information listed on documents were correct
- Retrieving all missing documents or make necessary request/action to receive appropriate documents
- Handling all courier schedules for documents drop offs
- Facilitating all loan process for the officer and making the loan process time efficient.
Receptionist
Union Adjustment Co
09.2011 - 04.2012
- Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development
- Data entry and ensure that new collections files were timely processed the same day
- Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense reports and general errands
- Provided efficient customer service to clients.
Visual Specialist/Sales Associate
Gap, Inc
10.2010 - 02.2011
- Provided efficient customer service to clients
- Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects
- Marketing both Visuals and Mannequins
- Help draw the conversion in customers
- Coordinated merchandise shipping and receiving for easy transition season Receptionist/.
Administrative Assistant
ACF Property Management, Inc
05.2007 - 03.2010
- Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development
- Incoming and Outgoing Mail (Sorting, Distribution) Handling
- Accounting Reports (Scanning and sorting) Administer Accounting for ACF Property Management, under Manager's Supervision
- Reconcile Accounts with any issues/ discrepancies Provide updated charges to All clients for open invoices Support for search for advantageous price comparisons
- Performed accounts receivable duties including invoicing, cash application, researching chargebacks, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation.
Visual Specialist/ Stock Lead
Gap, Inc.
12.2004 - 02.2007
- Supported Store Manager with Marketing Responsibilities for GAP and GAP Body locally Managed Merchandising for GAP & Gap Body Rallied with co-workers to fabricate new and different ways to promote the store Performed faxing, photocopying and filing duties Contributed to the store's appeal through Visual Window Promos and Mannequin Styling
- Provided efficient customer service to clients
- Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects.
Education
High School Diploma -
Birmingham High School
Balboa, CA06.2004
Skills
- Microsoft Office
- Bi-Lingual (English/Spanish) (Word, Excel, Outlook)
- Type Self-Starter
- AR/AP (3yrs)
- Excellent Customer Service (10years)
- Excellent Team Player
- Great Communicator
- Bookkeeping
Timeline
Receptionist
Design And Develop, Inc
02.2022 - 10.2023
Front Desk Receptionist
Belmont Village Senior Living
10.2019 - 12.2021
Receptionist
The Grand Adult Day Center
07.2018 - 09.2019
Ride Share Driver
Lyft Rideshare Co.
08.2016 - 08.2017
Temporary Loan Assistant
10.2012 - 12.2013
Receptionist
Union Adjustment Co
09.2011 - 04.2012
Visual Specialist/Sales Associate
Gap, Inc
10.2010 - 02.2011
Administrative Assistant
ACF Property Management, Inc
05.2007 - 03.2010
Visual Specialist/ Stock Lead
Gap, Inc.
12.2004 - 02.2007
Driver/Adult Supervision
- 05.2018
High School Diploma -
Birmingham High School