KAREN MENJIVAR
Panorama City,CA
Summary
A driven and steadfast Administrative Assistant with 5 years of experience who is organized, resourceful and can deliver outstanding work with minimum supervision.
Overview
19
19
years of professional experience
Work History
Receptionist
Design And Develop, Inc
02.2022 - 10.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Front Desk Receptionist
Belmont Village Senior Living
10.2019 - 12.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer problems and complaints.
Receptionist
The Grand Adult Day Center
07.2018 - 09.2019
- The first meeting on entering the business
- Answering all calls and emails at the front desk
- Greeting all program participants as they arrive
- Assigning all program participants have a program driver, as well ensuring pick-ups and drop offs went smoothly
- Filling out all the program forms as well assigned social worker to participants
- Finishing all office clerical work such as mail, faxes.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Driver/Adult Supervision
- 05.2018
- Organized weekly carpool driver twice a week to and from practice for three 12-year old boys
- Also provided after school pick up and made sure children had snacks
- Provided driving for special occasions as well.
Ride Share Driver
Lyft Rideshare Co.
08.2016 - 08.2017
- Providing Safe Rides throughout Los Angeles county.
Temporary Loan Assistant
10.2012 - 12.2013
- Reviewing all loan documents, and ensuring all information listed on documents were correct
- Retrieving all missing documents or make necessary request/action to receive appropriate documents
- Handling all courier schedules for documents drop offs
- Facilitating all loan process for the officer and making the loan process time efficient.
Receptionist
Union Adjustment Co
09.2011 - 04.2012
- Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development
- Data entry and ensure that new collections files were timely processed the same day
- Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense reports and general errands
- Provided efficient customer service to clients.
Visual Specialist/Sales Associate
Gap, Inc
10.2010 - 02.2011
- Provided efficient customer service to clients
- Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects
- Marketing both Visuals and Mannequins
- Help draw the conversion in customers
- Coordinated merchandise shipping and receiving for easy transition season Receptionist/.
Administrative Assistant
ACF Property Management, Inc
05.2007 - 03.2010
- Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development
- Incoming and Outgoing Mail (Sorting, Distribution) Handling
- Accounting Reports (Scanning and sorting) Administer Accounting for ACF Property Management, under Manager's Supervision
- Reconcile Accounts with any issues/ discrepancies Provide updated charges to All clients for open invoices Support for search for advantageous price comparisons
- Performed accounts receivable duties including invoicing, cash application, researching chargebacks, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation.
Visual Specialist/ Stock Lead
Gap, Inc.
12.2004 - 02.2007
- Supported Store Manager with Marketing Responsibilities for GAP and GAP Body locally Managed Merchandising for GAP & Gap Body Rallied with co-workers to fabricate new and different ways to promote the store Performed faxing, photocopying and filing duties Contributed to the store's appeal through Visual Window Promos and Mannequin Styling
- Provided efficient customer service to clients
- Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects.
Education
High School Diploma -
Birmingham High School
Balboa, CA06.2004
Skills
- Microsoft Office
- Bi-Lingual (English/Spanish) (Word, Excel, Outlook)
- Type Self-Starter
- AR/AP (3yrs)
- Excellent Customer Service (10years)
- Excellent Team Player
- Great Communicator
- Bookkeeping
Timeline
Receptionist
Design And Develop, Inc
02.2022 - 10.2023
Front Desk Receptionist
Belmont Village Senior Living
10.2019 - 12.2021
Receptionist
The Grand Adult Day Center
07.2018 - 09.2019
Ride Share Driver
Lyft Rideshare Co.
08.2016 - 08.2017
Temporary Loan Assistant
10.2012 - 12.2013
Receptionist
Union Adjustment Co
09.2011 - 04.2012
Visual Specialist/Sales Associate
Gap, Inc
10.2010 - 02.2011
Administrative Assistant
ACF Property Management, Inc
05.2007 - 03.2010
Visual Specialist/ Stock Lead
Gap, Inc.
12.2004 - 02.2007
Driver/Adult Supervision
- 05.2018
High School Diploma -
Birmingham High School
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