Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Karen Merritt

Aberdeen,USA

Summary

With extensive sales and customer service experience in diverse industries, I bring a unique perspective. Additionally, I own and operate a small travel consulting business, demonstrating my entrepreneurial spirit. As a dynamic professional, I have honed my skills in customer service and sales, enabling me to navigate challenges effectively. My problem-solving abilities and proactive approach allow me to tackle new tasks with ease. Renowned for adaptability, creativity, and a results-oriented mindset, I am dedicated to making meaningful contributions and driving organizational success.

Overview

20
20
years of professional experience

Work History

Engagement/Enrollment Specialist

Right Management
04.2016 - Current
  • Engage and enroll candidates into their outplacement and career transition services program
  • I have worked in the primary resource email channel, the Get Started email inbox where candidates request to begin their services, and I work on the Executive Services engagement team
  • I participated in several pilot programs designed to increase TUR
  • I was voted the first winner of Cheers for Peers contest where the company employees nominated and voted on the most helpful and accessible employee
  • I have had several roles within my team and have a high engagement rate of 93%
  • I have been a new hire mentor for the past 2 years
  • I am on the outbound and inbound teams and utilize email, phone and chat support

Engagement Expert

Client Acquisition Partners
03.2015 - 08.2016
  • Scheduling appointments from cold calling resume leads to set a meeting with business coaches to learn about franchise ownership
  • Successful in getting the appointments set with 35% engaging/purchasing a franchise
  • The company temporarily lost the contract with the client, so I pursued other opportunities

Travel Advisor

World Travel Holdings
09.2009 - 02.2015
  • Booking travel primarily in the cruise industry but also experienced in land vacations, hotel, flights, and all-inclusive resort vacations
  • This was a virtual position in an extremely high-volume call center platform with inbound and outbound calls along with email follow up for quotes and general correspondence
  • As a first year agent I exceeded 2 million dollars in sales for the fiscal year 2010 and continued to hit that margin every year thereafter; I was the first new agent to hit 2 million dollars in sales in the first year
  • I was also a member of the team responsible for training, guiding, and supporting new hire agents
  • My goal was not only to sell and service travel, but to treat every client individually as if they were my one and ONLY client
  • Developed tailored plans catering to niche markets such as adventure travel or luxury vacations which ultimately led to an expanded client base.
  • Managed complex travel arrangements for high-profile clients, ensuring a seamless experience.
  • Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.

Manager

Coachlight Café
03.2005 - 07.2008
  • Managed a small upscale wine and martini bar
  • I ran the front of the house, scheduled staff, maintained inventory and supplies
  • I also auditioned and hired musical entertainment on the weekend
  • The restaurant was open 3.5 days/week
  • During this time, I had multiple contract positions in telesales, customer service, lead generation and appointment setting
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

Bachelor of Arts - Business Administration

University of North Carolina-Wilmington
Wilmington, NC
05.1997

Skills

  • Attention to detail
  • Project Management
  • Critical Thinking
  • Flexibility
  • Teamwork
  • Organization
  • Emotional Intelligence
  • Responsibility
  • Communication
  • Administrative
  • Customer interaction
  • Professional communication

Accomplishments

    Achieved the first Cheers for Peers award with Right Management as the most helpful associate in 2018. This was voted upon by my teammates and it was a real honor.

Timeline

Engagement/Enrollment Specialist

Right Management
04.2016 - Current

Engagement Expert

Client Acquisition Partners
03.2015 - 08.2016

Travel Advisor

World Travel Holdings
09.2009 - 02.2015

Manager

Coachlight Café
03.2005 - 07.2008

Bachelor of Arts - Business Administration

University of North Carolina-Wilmington

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Karen Merritt