KAREN M. FORTINI
Framingham,USA
Summary
Competent [Desired Position] with strong background in IT management, leading teams and projects to successful completion. Demonstrated ability to implement strategic initiatives and optimize operational efficiency. Proven skills in leadership and technical problem-solving.
Overview
24
24
years of professional experience
Work History
IT Sr. Manager
Keurig Dr. Pepper
Burlington, Massachusetts
02.2013 - Current
- Key IT PM resource in the Keurig Green Mountain DC operation transformation
- Successfully completed numerous initiatives within the KDP Organization with a focus on distribution and logistics
- Managed OCM for Sales & Marketing during SAP implementation for Keurig Green Mountain
- Developed strategy and planned roll-out of EDI program for B2B (Keurig) customers
- Successfully managed projects to closure on-time and within budget
- PM for the opening of a green field DC in Allentown, PA, including infrastructure, hardware, and SAP enablement
- Responsible for IT projects supporting Sales and Marketing, including communication of changes and updates to customers and 3PLs
- Developed comprehensive communication plans for B2B sales personnel and key customers regarding SAP implementation, addressing timing, expected changes, and customer concerns
- Served as the key contact within Keurig for a major 4PL (MBlock & Sons), supporting business process changes, supply chain efficiency, and IT change requests
- Developed strategy and plan for EDI program roll-out with B2B customers, managing relationships and prioritizing customers to complete the roll-out within calendar year 2015
- Provided key support for the Vendor of Record project, transitioning customers from MBlock to Keurig
- Offered ongoing support and consultative resources in MBlock business transformation within the organization
- Achievements:
- Coordinated cross-functional teams in the development and launch of new technology initiatives, fostering collaboration across departments.
- Led a team of IT professionals in the successful execution of major projects, resulting in improved business operations.
- Increased employee productivity by deploying tailored IT solutions designed to streamline day-to-day tasks effectively.
- Collaborated with executive leadership to align departmental goals with overall strategic objectives, maximizing ROI on technology investments.
Vendor Merchandise Account Manager
TJX Corporation
Framingham, Massachusetts
01.2011 - 02.2013
- Developed on-boarding partnerships with new TJX vendors to support efficient supply chain processes
- Engaged vendors and buyers in creating purchase orders and deliveries that resulted in smoother movements to stores
- Identified areas for improvement in the EDI program, supporting the business objective of reducing costs in the value chain
- Led the support team that implemented on-line ticket orders for key vendors and managed daily support
- Developed Key Performance Indicators (KPIs) for the EDI team, improving performance by 50% over 1 year through measurable business results
- Applied Lean Process review to streamline data movement, resulting in improved employee and vendor satisfaction
- Implemented ongoing improvements and redesigns of business processes to adapt to strategic and business needs
- Collaborated with the transportation management team to build cohesive data integration between inbound EDI transactions from vendors and carriers
- Trained Distribution Centers on the efficient use of data received through Advance Shipment Notice (EDI/ASN) and developed ongoing strategies to improve processes, streamlining the movement of goods through the DC's to the stores
- Achievements:
Director Order to Cash
WELCH’s
Concord, Massachusetts
01.2002 - 02.2010
- Successfully executed Order to Cash action plans, optimizing order fulfillment, logistics, data file maintenance standards, Trade Fund Management, and Accounts Receivable expectations while reducing operational expenses
- Developed timely and accurate Business Process review, ensuring successful on-time implementation of Oracle Product Identification Master (PIM/MDM) to support Welch’s Data Synchronization GS1 requirements
- Led a team of full-service Customer Support teams responsible for business in excess of $800 million and Trade Fund spending of $80-$100 million
- Met or exceeded annual operating department budgets despite challenging economic pressures
- Managed all aspects of employee relations, including hiring, interviewing, training, assigning and directing work, and conducting annual performance evaluations
- Reduced customer deduction balances by 50% and recovered invalid deductions up to $2 million annually
- Designed and implemented an Order to Cash scorecard, delivering efficient cash flow, customer service metrics, and accurate and timely data for Welch’s Leadership Team
- Ensured integration and alignment with Welch’s Value and Supply chain to guarantee on-time delivery and product availability to customers using ATP for inventory and service visibility
- Motivated team through regular meetings, keeping employees informed of new or changing business needs
- Engaged team to identify LEAN process opportunities, leveraging systems to drive organizational time savings and focus on value-added activities
- Achievements:
Education
High School Diploma -
Regis College
Weston, MassachusettsHammer And Company
Boston, MASkills
- Budget Management & Governance
- Building cross-functional teams
- Change Management & Process Improvement
- Effective communicator & active listener
- Project Leadership
Hobbies and Interests
Enjoy working with others and collaboratively problem solving. Building teams, developing a scorecard and providing tools for a team to be successful – reporting results and watching the team succeed
Awards
2005 and 2008 – Recipient of Welch’s Annual Sales Organization Leadership Award, 2000 – Current – Member of Welch’s Crisis Management Early Response Team
Timeline
IT Sr. Manager
Keurig Dr. Pepper
02.2013 - Current
Vendor Merchandise Account Manager
TJX Corporation
01.2011 - 02.2013
Director Order to Cash
WELCH’s
01.2002 - 02.2010
High School Diploma -
Regis College
Hammer And Company