Karen Mimbs
Palmetto,FL
Summary
Experienced in managing service center operations and ensuring customer satisfaction. Utilizes strategic planning to streamline processes and enhance team performance. Highly committed with a hardworking mentality to maintain quality service and meet company goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Service Center Manager
Suncoast Credit Union
06.2011 - Current
- I assist our branch manager with duties including monthly reports, performance appraisals, member complaints, and supervise daily activities of service center.
- Conducted regular staff meetings and huddles to discuss operational updates and communicate amongst team members.
- Ensure smooth running of the service center by overseeing staff schedules, which has lowered our service center overtime, delegating duties, and monitoring performance.
- Evaluated employee performance periodically, provided constructive feedback, and identified areas for improvement leading to increased staff motivation and productivity.
Service Center Manager
Suncoast Credit Union
09.2008 - 05.2011
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Trained new staff members on company policies and service center expectations.
- Promoted a positive work culture by fostering open communication channels among team members.
Education
Business Certificate - Business Skills
Manatee Area Technical Institute
Bradenton, FL06.1986
Some College (No Degree) -
Manatee Community College
Bradenton, FLHigh School Diploma -
Palmetto High School
Palmetto, FL06.1986
Skills
- Workplace safety
- Staff training and development
- Customer service
- Reliability
- Active listening
- Conflict resolution
- Policy enforcement
- Operations management
- Scheduling coordination
Certification
CUNA CCUE - Certified Credit Union Executive
Timeline
Assistant Service Center Manager
Suncoast Credit Union
06.2011 - Current
Service Center Manager
Suncoast Credit Union
09.2008 - 05.2011
Business Certificate - Business Skills
Manatee Area Technical Institute
Some College (No Degree) -
Manatee Community College
High School Diploma -
Palmetto High School
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