Karen Moe
Omaha,NE
Summary
Proven leader with a track record of enhancing customer satisfaction and increasing sales revenue at Acosta Sales & Marketing. Skilled in conflict resolution and critical thinking, adept at mentoring teams to exceed performance goals. Excelled in roles requiring cash handling and customer service focus, boosting service scores significantly.
Overview
35
35
years of professional experience
Work History
Shift Manager
Panera Bread
01.2018 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
Merchandising Sales Representative
Acosta Sales & Marketing
03.2015 - 12.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Customer Service
Walmart
03.2000 - 08.2014
- Resolved third-party billing, computer system and customer service issues.
- Provided outstanding customer service.
- Enhanced patient satisfaction by providing efficient and professional customer service.
- Supported customer service improvements with detailed feedback analysis.
- Met customer service expectations through problem resolution, daily communication and follow-up, boosting customer service scores [Number]%.
- Provided exceptional customer service, resolving issues promptly and ensuring satisfaction.
- Increased customer service ratings through personable service.
Picker for Orders/Warehouse Packer
Oriental Trading Company
04.1993 - 12.1998
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
Waitress/ Cashier
Hardees Fast Food
01.1990 - 09.1992
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
High School Diploma -
Bryan High School
Omaha, NE08.1991
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Accurate money handling
- Opening and closing procedures
- Punctual and Reliable
- Handling Customer Complaints
- Training and mentoring
- Mentoring and Coaching
- Staff Training and Onboarding
- Payment Processing
- Inventory controls
- Performance reviewing
- Budgeting knowledge
- Schedule oversight
- Problem-Solving
- Critical Thinking
- Conflict Resolution
- Performance monitoring
- Quality Control
Timeline
Shift Manager
Panera Bread
01.2018 - Current
Merchandising Sales Representative
Acosta Sales & Marketing
03.2015 - 12.2018
Customer Service
Walmart
03.2000 - 08.2014
Picker for Orders/Warehouse Packer
Oriental Trading Company
04.1993 - 12.1998
Waitress/ Cashier
Hardees Fast Food
01.1990 - 09.1992
High School Diploma -
Bryan High School
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