Karen Monroe
Greer,SC
Summary
Dedicated custodian with a strong work ethic and attention to detail, previously at SBM Management. Expert in cleaning and sanitizing, I enhanced facility safety and cleanliness, reducing complaints by 30%. Skilled in inventory management and emergency response, I fostered positive relationships with clients, ensuring a welcoming environment.
Overview
2023
2023
years of professional experience
Work History
Custodian
SBM Management
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Moved furniture for cleaning and set up for special events.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
- Checked in and stocked inventory throughout facility.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Reported damages and hazardous conditions to management for further action.
- Supported event setup and tear-down, contributing to successful school functions.
- Reduced waste through efficient use of cleaning supplies and equipment.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Assisted in inventory management to ensure adequate supplies were always available for custodial needs.
- Participated in ongoing training opportunities to stay up-to-date on best practices in facilities maintenance.
- Contributed to positive first impressions with meticulous upkeep of entrance areas and walkways.
- Increased efficiency by conducting routine inspections on custodial equipment and performing necessary maintenance tasks.
- Reported vandalism or other damage to property to supervisor.
- Streamlined facility maintenance by promptly addressing minor repairs.
- Coordinated with maintenance team to address and resolve facility issues promptly.
- Reduced supply costs through efficient inventory management and judicious use of cleaning supplies.
- Enhanced building safety by conducting regular security checks and reporting potential hazards.
- Improved air quality with use of eco-friendly cleaning products and proper ventilation practices.
- Fostered safer environment by promptly addressing spillages and potential slip hazards.
- Increased efficiency in cleaning routines by implementing color-coded microfiber system.
- Ensured hygienic environment by adhering to sanitation protocols in restrooms and kitchen areas.
- Streamlined communication with management regarding maintenance needs, leading to quicker resolution times.
- Streamlined waste management processes, promoting recycling and sustainability efforts.
- Contributed to reduction in complaints related to facility maintenance, regularly inspecting areas for upkeep.
- Fostered positive relationships with building occupants, enhancing cooperation in maintaining clean environment.
- Supported event setups and breakdowns, enabling smooth operation of school and corporate events.
- Assisted in achieving higher satisfaction levels among facility users, responding quickly to cleanliness and maintenance requests.
- Maintained cleanliness in high-traffic areas, contributing to positive public image of facility.
- Improved operational efficiency by organizing storage areas for easy access to cleaning supplies and tools.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Supervised supplies in inventory and submitted reorder requests.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Used organic-based chemicals to disinfect floors, counters and furniture.
Sales Associate
Carol's Hope Thrift Store
Taylors, SC
08.2021 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of business.
Waitress Trainer
Rosie's Hotdog
Greer, SC
02.2016 - 09.2019
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
- Reduced order errors by implementing standardized processes for communicating orders clearly between front-of-house and back-of-house teams.
- Established rapport with regular patrons, leading to increased repeat business for the establishment over time.
- Maximized revenue potential by effectively suggesting daily specials or promotions to customers based on their preferences or dietary restrictions.
- Delivered personalized attention to each trainee''s learning style during training sessions to optimize comprehension of material.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Established and maintained quality control standards.
- Built and maintained professional relationships with vendors and suppliers.
Education
Greer High School
Greer, SC06.1983
Skills
- Cleaning and sanitizing
- Work independently
- Responsible and dependable
- Customer service
- Attention to detail
- Problem-solving
- Time management
- Team collaboration
- Cleaning expertise
- Customer service-focused
- Work prioritization
- Sanitation techniques
- Skilled housekeeper
- Damage reporting
- Waste disposal
- Work orders
- Room setup and breakdown
- Preventive Maintenance
- Employee training
- Client communication
- Inventory management
- Chemical handling
- Hazardous chemicals handling
- Policy and procedure enforcement
- Basic repairs
- Safe chemical disposal
- Facility maintenance
- Minor repairs
- Emergency response
- Equipment inspection
- Timely paperwork completion
- Event support
- Restroom cleaning
- Reliability and punctuality
- Multitasking and organization
- Health and safety compliance
- Window cleaning
- Trash removal
- Routine Inspections
- Janitorial procedures
- Excellent communication skills
- Verbal and written collaboration
- Supply delivery
- Waste and recycling management
- Strong work ethic
- Sweeping and mopping
- Trash collection and removal
- Productivity and time management
- Adaptable and flexible
- Restroom servicing
- Decision-making
- Trash collection
- Safety standards and protocols
- Checklists and recordkeeping
- Conscientious and Detail-oriented
- Fixture cleaning and polishing
- Basic mathematics
Timeline
Sales Associate
Carol's Hope Thrift Store
08.2021 - 06.2022
Waitress Trainer
Rosie's Hotdog
02.2016 - 09.2019
Custodian
SBM Management
Greer High School