Karen Montis
Olmsted Falls
Summary
Experience in shipping and receiving, customer service focused, detail oriented, responsible and very personable.
Activities professional prepared to bring high standards and results-driven approach to role. Proven history of developing and executing engaging programs that meet needs of various groups. Focused on team collaboration and adaptable to changing circumstances, ensuring successful outcomes. Known for creativity and strong organizational skills.
Overview
9
9
years of professional experience
Work History
Activities Assistant
Riverview Pointe Care Center
Olmsted Falls, OH
05.2021 - Current
- Led daily recreational activities such as crafts, games, music and exercise to support residents' physical and emotional well being.
- Built positive relationships with residents by offering companionship and encouragement.
- Collaborated with nursing staff to monitor resident needs, behavior changes and participation levels.
- Set up and cleaned activity area.
- Ensure safe and welcoming environment.
- Helped coordinate special events.
- Documented attendance, assessments, progress notes and care plan.
- Supported residents with memory care activities.
- Assisted with transporting residents to and from activities.
- One on one time with residents.
- Aided Activity director in ideas for activities.
Manager
Cheap Tobacco
North Ridgeville, OH
02.2019 - 05.2021
- Supervised daily store operations.
- Open and closing procedures.
- Handled cash and deposits.
- Handled inventory and corrected discrepancies.
- Trained employees on register and procedures.
- Maintained strict compliance with age verification laws,
- Managed inventory for tobacco, vape products, glassware and accessories.
- Placed orders with vendors.
- Executed ways to increase sales.
- Resolved customer concerns with professionalism, ensuring positive shopping experience.
- Ensured store cleanliness.
Retail Sales Associate
Fin Feather Fur Outfitters
Middleburg Heights, OH
10.2017 - 01.2019
- Maintained a friendly, outgoing personality to promote a positive work environment and satisfy customer needs.
- Initiated friendly conversation with each customer to determine level of assistance required.
- Supported managers with organizing the store.
- Helped customers by answering questions and locating merchandise.
- Greeted each customer and offered to assist them to provide excellent customer service.
- Assisted in ringing up sales at registers and bagging merchandise.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Completed floor replenishment to guarantee size availability and promote customer satisfaction.
- Assisted customers in product selection and provided knowledgeable recommendations based on needs.
Education
High School Diploma - College Prep
Vermilion High School
Vermilion, OH, United States01-1990
Skills
- Senior living experience
- Relationship building
- Resident support
- Calendar management
- Mobility assistance
- Social perceptiveness
- Family relationship development
- Senior activities experience
- Arts and crafts planning
- Friendly, positive attitude
- Emotional support
- Time management
- Collaboration and teamwork
- Activity planning
- Enrichment activities
- Attention to detail
Timeline
Activities Assistant
Riverview Pointe Care Center
05.2021 - Current
Manager
Cheap Tobacco
02.2019 - 05.2021
Retail Sales Associate
Fin Feather Fur Outfitters
10.2017 - 01.2019
High School Diploma - College Prep
Vermilion High School