Karen Morales
Hyattsville,MD
Summary
Reliable candidate ready to take on challenge in a positions using problem-solving and task prioritization skills to help team succeed.
Dependable employed seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail oriented. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
Manager's Assistant
Shemali's Cafe
Capitol Heights, MD
07.2023 - Current
- Assigned tasks to associates to fit skill level and maximize team performance.
- Conducted inside training sessions to educate employees on products and company policies.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Delegated daily tasks to team members to optimize group productivity.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
Receptionist
Esthetique Medical Spa
Silver Spring, MD
02.2021 - 06.2023
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Scheduled and confirmed appointments and meetings for management team.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Scheduled and confirmed appointments.
- Greeted and directed visitors to appropriate personnel and answered average of 20 calls and emails daily.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Collated, bound and stored computer-generated reports.
Janitorial Supervisor
Tatco Services
Lanham, MD
11.2020 - 10.2021
- Operated industrial cleaning equipment to quickly complete custodial tasks.
- Checked and stocked inventory throughout facility to meet expected demands.
- Inspected exterior and interior of building for service issues and reported damages and needed repairs to supervisor.
- Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
- Kept business entrances clean, tidy and professional in appearance.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Followed company uniform, performance and security policies with every job.
- Trained staff to follow team standards and use efficient techniques.
- Checked quality of work regularly through inspections and official assessments.
Fast Food Cashier
Sudway
Landover, MD
03.2019 - 10.2020
- Restocked workstation with supplies and communicated out-of-stock items to management.
- Processed credit card payments and gave counter slips to customers for signatures.
- Completed opening, closing and shift change tasks by following company guidelines.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Kept customer and food preparation areas clean and well-organized.
- Took orders, prepared foods and processed payments in full-service establishment.
- Greeted customers promptly and responded to questions.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Answered customers' questions and provided information on store procedures or policies.
Education
High School Diploma -
Northwester High School
Hyattsville, MD05.2020
Skills
- Organization and Efficiency
- Meticulous and Organized
- Multi-Line Telephone Skills
- Business Operations Understanding
- Scheduling and Calendar Managements
- Adaptability
- Responsibility
- Multitasking
- Customer Relations
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Manager's Assistant
Shemali's Cafe
07.2023 - Current
Receptionist
Esthetique Medical Spa
02.2021 - 06.2023
Janitorial Supervisor
Tatco Services
11.2020 - 10.2021
Fast Food Cashier
Sudway
03.2019 - 10.2020
High School Diploma -
Northwester High School
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