Karen Moreno
Buckeye,AZ
Summary
Successful Corporate Trainer skilled at developing, implementing and optimizing corporate training programs. Data-driven leader with hardworking approach and clear focus on strengthening companies from inside out. Successful integrating multimedia strategies to diversify instruction and maximize success.
Overview
13
13
years of professional experience
Work History
Corporate Trainer
Chamberlin and Associates
01.2024 - Current
- Train and develop teams to improve portfolio performance including employee development plans.
- Analyze reporting and identify strengths and weakness points.
- Create SOP's & keep policies clear, compliant and easy to follow.
- Manage systems and work closely with AppFolio on improving deficiencies within the software and introducing new features through beta test testing.
- Track results, improve performance, and partner with HR on retention through turnover tracking and regular check-ins.
Property Manager
Chamberlin and Associates
01.2023 - 01.2024
- Drove revenue growth and cost efficiency while maintaining consistently high occupancy across the property.
- Conducted routine property inspections to ensure regulatory compliance and uphold high standards of appearance and operations.
- Directed day-to-day property operations, maintaining delinquency rates below 1% through proactive financial management.
- Managed tenant relations, ensuring prompt resolution of inquiries and maintenance requests.
- Trained and mentored junior staff on property management best practices and customer service excellence.
Financial Aid Specialist
Xtylo Beauty College
05.2020 - 02.2022
- Evaluated and verified student eligibility for various aid programs, including grants, scholarships, and loans
- Maintained accurate records and documentation of all financial aid transactions and student interactions
- Conducted financial aid workshops and information sessions to educate students and families on available aid options and eligibility criteria
- Processed federal and state aid disbursements, ensuring accuracy and timely distribution.
Assistant Manager
Chamberlin and Associates
10.2019 - 05.2020
- Assisted in managing daily property operations for 200+ units, maintaining 95%+ occupancy and resident satisfaction.
- Supported leasing efforts by conducting tours, qualifying applicants, and executing lease agreements, contributing to rapid unit turnover.
- Handled rent collections, enforced lease terms, and maintained delinquency below 2% through proactive communication.
- Coordinated with vendors and maintenance teams to ensure timely completion of work orders and upkeep of property standards.
- Provided exceptional resident support, resolving complaints efficiently and fostering positive tenant relationships.
Property Manager
CAM Properties
08.2013 - 08.2018
- Increased NOI by optimizing rent strategies, reducing operating costs, and maintaining 95%+ occupancy.
- Maintained less than 1% delinquency through proactive tenant communication and rigorous collections processes.
- Oversaw vendor management, contract negotiations, and maintenance operations, improving service quality and cost-efficiency.
- Led property inspections and compliance audits, ensuring 100% adherence to local regulations and safety standards.
- Implemented resident retention initiatives, boosting renewal rates and enhancing tenant satisfaction scores.
- Oversaw property operations, maintaining high occupancy rates through effective marketing strategies.
Education
High School Diploma -
Maryvale High School
Phoenix05.2010
Skills
- Training & Facilitation
- New employee training
- Team Leadership & Coaching
- Strong Communication Skills
- Process Improvement
- Performance evaluation
- Course design
- Mentorship
- Employee presentations
- Compliance & Risk Management
Languages
Fluent in English and Spanish
Software
AppFolio, Yardi, Microsoft Word, Power Point and Excel
Timeline
Corporate Trainer
Chamberlin and Associates
01.2024 - Current
Property Manager
Chamberlin and Associates
01.2023 - 01.2024
Financial Aid Specialist
Xtylo Beauty College
05.2020 - 02.2022
Assistant Manager
Chamberlin and Associates
10.2019 - 05.2020
Property Manager
CAM Properties
08.2013 - 08.2018
High School Diploma -
Maryvale High School