Karen Moretine
Summary
Administrative support detail oriented with proven customer service experience and multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Experienced handling customer interactions and resolving issues promptly. Effectively maintaining my customers satisfaction.
Overview
34
34
years of professional experience
Work History
Teller Coordinator
First Security Bank
Tonganoxie
06.2023 - 02.2026
- Trained new tellers to enhance service quality and operational efficiency.
- Assisted customers with account inquiries and transactions to ensure timely and accurate service.
- Assisted clients by making product recommendations and opening and servicing complex accounts.
Property Manager
The Michaels Group, Inc.
Kansas City
04.2021 - 06.2022
- Oversaw lease agreements, renewals, and tenant communications effectively.
- Implemented property marketing strategies to attract potential tenants consistently.
- Assisted in budgeting and financial management for multiple properties diligently.
- Resolved tenant disputes and concerns promptly to foster positive relationships.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
Property Management Assistant
Young Management
Kansas City
12.2018 - 04.2021
- Managed lease documentation and ensured compliance with rental agreements.
- Supported property managers in financial recordkeeping and budget tracking.
- Maintained detailed files for tenants, vendors, and property management activities.
- Collaborated with vendors to secure timely service delivery and quality assurance.
- Maintained positive relationships with tenants by responding promptly to inquiries and requests.
- Contacted tenants to collect overdue rent or to discuss other important issues.
- Processed incoming payments from tenants in a timely manner.
- Managed accounts payable processes including vendor invoices, payment approvals and reconciliation of accounts receivable ledgers.
Marketing Coordinator
Lee Jeans
Merriam
07.1992 - 05.2018
- Analyzed market data to provide actionable insights and reported findings to management for strategic decision-making.
- Collaborated with sales and staff to promote, produce, and ship requested materials, ensuring timely delivery and alignment with project goals.
- Developed and maintained spreadsheets and documentation for specific projects, streamlining information access and project tracking.
- Managed budgets and invoices
Education
Marketing
KCKCC
Kansas City, KSSkills
- Transaction processing
- Customer relationship management
- Account management
- Cross-selling techniques
- Training and development
- Customer service
Timeline
Teller Coordinator
First Security Bank
06.2023 - 02.2026
Property Manager
The Michaels Group, Inc.
04.2021 - 06.2022
Property Management Assistant
Young Management
12.2018 - 04.2021
Marketing Coordinator
Lee Jeans
07.1992 - 05.2018
Marketing
KCKCC