Fallon Francis
Alexandria,LA
Summary
Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals.
Overview
9
9
years of professional experience
2005
2005
years of post-secondary education
Work History
Teller Operations Coordinator
First Horizon Bank
Alexandria, LA
10.2021 - Current
- Processed customer transactions accurately and efficiently at First Horizon Bank.
- Assisted customers with account inquiries and banking services.
- Maintained cash drawer accuracy during daily operations.
- Resolved customer issues promptly and professionally at the service desk.
- Promoted bank products and services to enhance customer experience.
- Trained new tellers on operational procedures and customer service standards.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Answered customer inquiries regarding bank products and services.
- Maintained confidentiality of all customer records and information according to company policies.
- Built and maintained client relationships through quality, personalized interactions.
- Verified customers' identification to ensure compliance with laws and regulations.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Delivered exceptional service to customers in person or over telephone.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Followed up on requests from customers in a timely manner.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Explained the features of various banking products available to customers.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
Assistant Head Teller
Home Bank
Scott, Louisiana
04.2017 - 12.2020
- Assisted customers with account inquiries and transaction processes.
- Managed cash transactions and balanced cash drawers daily.
- Trained new tellers on bank procedures and customer service standards.
- Monitored teller activities to ensure compliance with banking regulations.
- Collaborated with team members to improve branch operations and efficiency.
- Utilized banking software to record transactions and maintain accurate records.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Handled cash transactions, balanced cash drawers, performed loan payments, and issued cashier's checks.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries, and emails.
- Kept teller window areas clean, organized, and fully stocked.
- Performed currency transaction reports for foreign currency.
- Greeted and assisted customers with professional, knowledgeable support for diverse banking needs.
- Earned high volume of referrals as part of bank's sales incentive system.
- Processed deposits, withdrawals, transfers and loan payments accurately and in accordance with established guidelines.
- Participated in community outreach events such as career fairs or school visits aimed at promoting the bank's brand.
- Provided customer service and support to bank customers, including answering questions, resolving issues, and processing transactions.
Education
Rayne High School
Rayne, LASkills
- Cash handling
- Transaction processing
- Fraud detection
- Client relationship management
- Team collaboration
- Training and development
- Problem solving
- Effective communication
- Time management
- Excellent communication skills
- Banking
- Professionalism and courtesy
- Strong work ethic
- Reliable
- Cheerful
- Financial record keeping
- Safe and vault operation
- Exceptional customer service
- Consumer banking specialist
- Friendly
- Fraud identification
- Positive
- Cash handling and management
- Customer relationship building
Timeline
Teller Operations Coordinator
First Horizon Bank
10.2021 - Current
Assistant Head Teller
Home Bank
04.2017 - 12.2020
Rayne High School