Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Jennifer Palmer

Yulee,FL

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Teller Operations Coordinator

First Federal Bank
Yulee, Florida
12.2023 - Current
  • Supervised daily operations of teller line and ensured compliance with policies.
  • Managed cash handling processes to maintain accuracy and security.
  • Resolved customer inquiries and issues to enhance satisfaction levels.
  • Conducted audits on cash drawers to verify accuracy and adherence to regulations.
  • Conducted performance reviews of tellers, providing feedback on areas of strength and opportunities for improvement.
  • Managed and balanced cash vault, audits, and general ledger accounts.

Vacation Rental Manager

ERA- Fernandina Beach Realty
Fernandina Beach, Florida
10.2022 - 10.2023
  • Managed guest inquiries and reservations through online platforms and phone calls.
  • Coordinated property maintenance and cleaning services for optimal guest experiences.
  • Provided exceptional customer service to guests throughout their stay.
  • Advised owners on best practices for increasing the appeal of their properties through renovations or upgrades.

Assistant Customer Service Manager

Publix
Yulee, Florida
09.2006 - 08.2019
  • Coordinated daily operations to ensure smooth customer service delivery.
  • Developed schedules for team members to optimize coverage during peak hours.
  • Engaged with customers to foster positive relationships and enhance satisfaction.
  • Led team meetings to discuss service improvements and operational challenges.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Conducted performance reviews for customer service staff.

Education

Associate of Science - Massage Therapy

Heritage Institute of Jacksonville
Jacksonville
05-2007

Skills

  • Exceptional customer service
  • Attention to detail
  • Operational compliance
  • Cash handling and management
  • Performance evaluation
  • Audit management

Certification

  • Notary

References

References available upon request.

Timeline

Teller Operations Coordinator

First Federal Bank
12.2023 - Current

Vacation Rental Manager

ERA- Fernandina Beach Realty
10.2022 - 10.2023

Assistant Customer Service Manager

Publix
09.2006 - 08.2019

Associate of Science - Massage Therapy

Heritage Institute of Jacksonville

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