Gina Arevalo
Palm Bay,FL
Summary
Dynamic banking professional with extensive experience at Wells Fargo, excelling in customer service and cash handling. Proven ability to process high volumes of transactions accurately while enhancing service delivery. Bilingual in Spanish, I effectively communicate with diverse clients, ensuring satisfaction and loyalty through exceptional service and operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Teller/Branch Operations Coordinator
Wells Fargo
Wellington, FL
12.2018 - Current
- Adhere to strict opening and closing procedures to protect both employees and assets of the bank.
- Process more than 20 customer transactions per hour during peak periods.
- Ensured customer satisfaction with patience, open-mindedness, and a positive attitude.
- Followed safety-deposit box procedures, and participated in all dual-control functions.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Answered customer inquiries regarding bank products and services.
- Delivered exceptional service to customers in person or over telephone.
- Balanced cash drawers on a daily basis.
- Worked well in a fast-paced, big bank environment.
- Ask questions to better understand customer needs.
- Maintained quarterly tasks in a timely manner.
- Use my tools, like procedures, to prevent any fraud or help the customer with the correct information.
- Implemented process improvements to enhance service delivery at the branch.
- Resolved customer complaints in a timely manner.
- Provided support to branch staff on operational matters.
- Handled incoming calls from customers seeking assistance or information about services offered by the bank.
- Assisted in the development of branch operations policies and procedures.
- Monitored daily branch transactions, ensuring accuracy and completeness.
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and service requests.
- Educated clients on banking products and services available.
- Resolved customer issues with patience and professionalism.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
Sales Associates
Hand and Stone
Summerville, South Carolina
04.2018 - 03.2019
- Opening and closing the spa.
- Balance the drawers at the beginning and at the end of my shift.
- Make sure that all the rooms are ready before the door is open.
- Welcome the customer as they arrive.
- Make sure that the customer is satisfied with the service, and book the next appointment.
- Sales membership, gift card, and let the customer know about the new promotions.
- Enter customer information in the system.
- Process payments.
- Restock my workstation.
- Maintained inventory levels and organized product displays for optimal visibility.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Educated clients on the benefits of various treatments and products offered.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Provided accurate information about products, prices and services.
Sales Associates
Metro PCS
Plantation, FL
04.2018 - 09.2018
- Opening and closing the store.
- Balance the drawers at the beginning and at the end of my shift.
- Welcome the customer as they arrive.
- Sales of cell phones, accessories, and plans that are more convenient for the customer.
- Process payments.
- Set up the cell phones to work with our network when they bring their own device.
- Keep the store clean.
Sales Associates
Metro PCS
Plantation, FL
03.2015 - 05.2017
- Opening and closing the store.
- Balance the drawers at the beginning and at the end of my shift.
- Welcome the customer as they arrive.
- Sales of cell phones, accessories, and plans that are more convenient for the customer.
- Process payments.
- Set up the cell phones to work with our network when they bring their own device.
- Keep the store clean.
Education
Medical Assistant Program -
Concorde Career Institute
Miramar, FL03.2017
English Program -
Uceda
Paterson, NJ08.2011
Nurse Assistant -
INEC
Colombia03.2010
General Education -
El Empresarial
ColombiaSkills
- Telephone etiquette
- Communication
- Filing
- Data entry
- Sales
- Customer service
- Cash handling
- Customer transactions
- Effective communication
- Time management
- Team collaboration
- Banking
- Compliance, banking laws, and regulations
- Cash drawer balancing
- Spanish speaking
- Currency and coin counter
Certification
- CPR/First aid
- HIPPA
- OSHA
- HIV/AIDS
- EKG Technique
- Perfect Attendance
- President’s Honor Roll
References
Available upon request
Administrative Skills
- Telephone etiquette
- Communication
- Opening and closing the location
- Filing
- Data entry
- Opening and closing register
- Sales
- Customer service
References
References available upon request.
Timeline
Teller/Branch Operations Coordinator
Wells Fargo
12.2018 - Current
Sales Associates
Hand and Stone
04.2018 - 03.2019
Sales Associates
Metro PCS
04.2018 - 09.2018
Sales Associates
Metro PCS
03.2015 - 05.2017
Medical Assistant Program -
Concorde Career Institute
English Program -
Uceda
Nurse Assistant -
INEC
General Education -
El Empresarial