DANIELLA RAMIREZ
DALLAS,US
Summary
Dynamic banking professional with extensive experience at Wells Fargo, excelling in customer service and cash management. Proven ability to resolve conflicts and enhance customer satisfaction through effective communication. Skilled in financial operations and team leadership, consistently ensuring compliance and operational excellence while fostering strong client relationships.
Overview
8
8
years of professional experience
Work History
TELLER/ BRANCH OPERATIONS COORDINATOR
Wells Fargo
Mesquite, TX
10.2022 - Current
- Interact with customers in person and over the phone
- Build customers' confidence by making banking experience interactive, engaging, and reassuring
- Maximized customer experience by using outstanding customer service to resolve any issues
- Utilized my competence to fulfill transactions quickly and efficiently
- Processes deposits, withdrawals, cash checks, and processes payments.
- Great time management
- Manage cash vaults and teller drawers.
- Resolve teller shortages and discrepancies.
- In charge of employee drawer audits.
- Approve transactions for tellers that were over there limits.
BANK TELLER
Wells Fargo
Dallas, TX
10.2022 - Current
- Process banking transactions and customer service
- Handle cash management and compliance protocols
- Manage digital banking services
- Schedule and organize team operations
FRONT END SUPERVISOR
Ross Dress for Less
Dallas
08.2021 - 06.2022
- Interact with customers in person and over the phone
- Manage product transactions
- Resolve customer conflicts and answer questions as needed, while advancing customer service and verbal communication skills
- In charge of keeping front end clean and organized and ready for next employees to come in
- Process multiple returns and gave credit accordingly
- Handled each task with speed and efficiency
- Gain financial and organization skills by opening and closing cash registers
- Processing transactions quickly and efficiently
- Handled large sums of money daily
- Approve overrides for other employees and myself
- Charge of sending co-workers to breaks and lunches
RECEPTIONIST/PARALEGAL
Allmand Law Firm
Dallas, TX
05.2017 - 11.2018
- Prepared bankruptcy petitions and legal documentation
- Managed client communications and payments
- Coordinated with attorneys and court administration
- Maintained case files and progress monitoring
TELLER
First Cash Advance
Dallas, TX
09.2017 - 02.2017
- Processed loan applications and documentation
- Handled customer service and account inquiries
- Assisted with branch operations
- Managed payment processing and customer follow-up
Skills
- Customer Service
- Banking
- Cash Handling
- Office Administration
- Data Entry
- Time Management
- Conflict Resolution
- Financial Operations
- Documentation
- Team Leadership
- Cash management
- Time management
- Conflict resolution
- Financial transactions
- Customer service
- New teller training
- Safe and vault operation
Languages
- English, Native
- Spanish, Native
Timeline
TELLER/ BRANCH OPERATIONS COORDINATOR
Wells Fargo
10.2022 - Current
BANK TELLER
Wells Fargo
10.2022 - Current
FRONT END SUPERVISOR
Ross Dress for Less
08.2021 - 06.2022
TELLER
First Cash Advance
09.2017 - 02.2017
RECEPTIONIST/PARALEGAL
Allmand Law Firm
05.2017 - 11.2018