KAREN MORGAN
Spring Hill,TN
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
I have in employment gap from January 2024 to August 2024. I was on medical leave due to a fall and surgeries.
I will glad to explain any gap or change in my positions.
Overview
9
9
years of professional experience
Work History
Childcare Assistant
Primrose Schools
Franklin, TN
09.2024 - Current
- Supervised outdoor and indoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Managed daily routines including meal preparation, nap time, and activity setup for efficient operations.
Customer Service Representative
TFS
Chapel Hill, TN
11.2023 - 01.2024
- Inbound and outbound, chats and emails to facilitate customer service.
- Supported sales team members to drive the growth and development
- Responded to customer requests for products, services, and company information.
Office Assistant
Bakery Technology Enterprises
Columbia, TN
06.2023 - 09.2023
- Performed data entry tasks into various computer systems accurately and efficient.
- Coordinated freight transport services for outbound shipments
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
Medical Customer Service Representative
Caliber Care and Transport
01.2023 - 06.2023
- Company Overview: Medical Transportation company
- Providing customer service for hospitals and customers
- Providing scheduling and responsible for account payable
- Answered incoming calls and responded to customer inquiries in a timely manner
- Medical Transportation company
Licensed Customer Service Representative
Farm Bureau
06.2018 - 12.2022
- Servicing new and established customers in policy changes, billing, and claims
- Consulted with customers to resolve service and billing issues
- Promoted high customer satisfaction by resolving problems with knowledgeable friendly service
Health Insurance Specialist
Fresenius Contracted Medix
02.2018 - 05.2018
- Verified insurance coverage by phone or online
- Analyzed patient reports from pharmacy data system
- Investigated denied or underpaid claims and coordinated appeals process as needed
Shift Lead /Pharmacy Technician
Walgreens
07.2016 - 02.2018
- Store operations and serving the pharmacy customers
- Customer service is the main goal
- Assisted general manager with store operations game plan and company initiatives
- Conducted regular inventory checks to maintain accurate stock levels
- Completed opening and closing duties to facilitate business operations
- Assisted in the training of new employees
Education
Associates of Applied Science - Business Management, Marketing, Logistics
Nashville State Community College
05.2015
Skills
- Customer Relationship Management (CRM)
- Computer Skills with Data Accuracy
- Proficient With Office 365 and Salesforce
- Client Account Management and Retention
- Meticulous Attention to Detail
- Appointment Setting
- Telephone Etiquette
- Front Desk Operation
- Account Payable
- QuickBooks
- Relationship selling
Timeline
Childcare Assistant
Primrose Schools
09.2024 - Current
Customer Service Representative
TFS
11.2023 - 01.2024
Office Assistant
Bakery Technology Enterprises
06.2023 - 09.2023
Medical Customer Service Representative
Caliber Care and Transport
01.2023 - 06.2023
Licensed Customer Service Representative
Farm Bureau
06.2018 - 12.2022
Health Insurance Specialist
Fresenius Contracted Medix
02.2018 - 05.2018
Shift Lead /Pharmacy Technician
Walgreens
07.2016 - 02.2018
Associates of Applied Science - Business Management, Marketing, Logistics
Nashville State Community College