Karen M. Smith
Wentzville,MO
Summary
Developed critical thinking and advisory skills in dynamic, client-focused environment, looking to transition into new field. Excels in communication and problem-solving, providing valuable insights and support. Ready to apply these transferable skills to drive success in different industry.
Overview
9
9
years of professional experience
Work History
Advisor, Drug & Health Services Support
DISA Global Solutions
10.2022 - 12.2024
- Key point of contact for multiple clients with candidates requiring drug screens and fingerprints
- Handle inquiries/escalations, ensuring timely and accurate resolutions
- Process drug screens utilizing Quest and LabCorp
- Process fingerprints utilizing IdentoGo
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
Manager of Special Services
Griffin Personnel Group
07.2015 - 10.2022
- Managed up to 7 Background Check Representatives
- Oversaw special background check components and other services such as drug and health screening, Texas DFPS, Arkansas Maltreatment checks, Pennsylvania Health and Wellness fingerprint program and Florida AHCA fingerprint program
- Maintained AHCA employee database to ensure compliance and assist with government audits
- Processed fingerprints using Fieldprint
- Processed drug screens utilizing Quest and LabCorp
- Directly managed the internal pre-adverse and adverse action program on relevant background checks
- Created and updated training manuals for special services
- Assisted the Director of Screening Services with administrative functions as needed
- Produced reports needed for client and company audits
- Conducted regular reconciliations and periodic audits of employee rosters for clients
Education
Skills
- Analytical thinking
- Time management
- Critical thinking
- Written communication
- Problem-solving
- Conflict resolution
- Training and mentoring
- Decision-making
Timeline
Advisor, Drug & Health Services Support
DISA Global Solutions
10.2022 - 12.2024
Manager of Special Services
Griffin Personnel Group
07.2015 - 10.2022
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