Karen Mueller
Independence
Summary
Over 10 years of experience in customer service, specializing in long-term care environments. Developed strong relationships with residents through personalized meal service in dining facilities. Prided myself with the ability to enhance resident participation in the community and foster a welcoming atmosphere.
Overview
18
18
years of professional experience
Work History
Salesperson
Vapor Revolution
Brunswick
04.2014 - 10.2022
- Educated clients on product usage and safety guidelines to enhance understanding.
- Resolved customer inquiries and complaints professionally, improving satisfaction rates.
- Provided personalized service to strengthen relationships with customers.
- Greeted and assisted customers, fostering positive experiences and loyalty.
Server/Wait Staff Member
Triv's
Strongsville
06.2010 - 05.2014
- Executed opening and closing duties, including setting up dining area and restocking supplies.
- Operated POS terminals to process orders, split bills, and calculate totals.
- Stocked service areas with supplies during slow periods to enhance efficiency.
- Informed customers of daily specials and signature menu items to promote sales.
- Provided excellent customer service, ensuring enjoyable experiences for all guests.
- Managed multiple tasks simultaneously while maintaining organization under pressure.
- Assisted wait staff by refilling beverages and delivering food to tables.
Sous Chef
Falling Water Healthcare Center
Strongsville
06.2004 - 04.2012
- Directed daily kitchen operations, focusing on food production, sanitation, and personnel management.
- Trained new kitchen staff on food safety and sanitation protocols, ensuring compliance and reducing risk of foodborne illnesses.
- Managed kitchen inventory and ensured adherence to food storage procedures.
- Complied with health department regulations on proper food handling methods.
- Conducted regular line checks to ensure food remained at safe temperatures.
- Monitored inventory levels to maintain adequate supplies.
- Adjusted recipes to meet dietary restrictions and allergies.
- Fostered teamwork among staff members to create a positive work environment.
Education
High School Diploma -
Valley Forge High School
Parma Heights, OH06.1985
Skills
- Food safety practices
- Effective communication
- Tableside service
- Professionalism and positivity
- Dietary restrictions expertise
- Strong work ethic
- Task prioritization
- Exceptional customer service
Timeline
Salesperson
Vapor Revolution
04.2014 - 10.2022
Server/Wait Staff Member
Triv's
06.2010 - 05.2014
Sous Chef
Falling Water Healthcare Center
06.2004 - 04.2012
High School Diploma -
Valley Forge High School