Experienced service coordinator with several years of responsibility in the field agencies. Extensive professional network of service providers and proven history of effective work.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Service Coordinator/Project Manager
CT Solutions
Buford, Georgia
11.2013 - 04.2026
Managed emergency service requests by communicating schedules and expediting parts shipments to minimize downtime.
Coordinated service schedules for multiple clients and technicians to optimize service delivery.
Maintained accurate records of client interactions and service requests to ensure effective follow-up.
Monitored email and phone communication to provide prompt responses and solutions.
Followed up with technicians and managers to receive and communicate status updates.
Collaborated with vendors to ensure timely procurement of necessary materials.
Worked closely with other departments within the company to ensure successful completion of projects.
Conducted regular meetings with departmental staff to discuss current initiatives and projects.
Project Coordinator
Milner Voice and Data
Norcross, Georgia
06.2011 - 06.2013
Coordinated project schedules and timelines for telecommunications installations.
Communicated with clients to gather project requirements and feedback.
Assisted in managing project documentation and reporting processes.