Karen M. Valcourt
The Rock and Art Shop
Dartmouth,MA
23
years of professional experience
Dynamic individual with over 20 years of retail experience. Proficiencies in customer service, sales, staff training and development with a talent for navigating challenges.
Brings strong problem-solving skills and proactive approach to new tasks.
Known for adaptability, creativity, and reliability, with swift capacity to learn and apply new skills.
Committed to making meaningful contributions
Work History
Manager
6 Years 10 Months- Provide customer service while managing opening and closing procedures, maintain records.
- Maintain records, coordinate inventory control, merchandise displays, and stock replenishment for retail presentation.
- Resolve customer concerns promptly, maintaining consistent service quality and satisfaction.
- Train team members on POS, product knowledge, store policies, and visual presentation standards.
Associate
4 Years 4 Months- Oversaw sales, stock, shipment, deliveries, and inventory processes. Streamlined office organization, data entry, and filing tasks.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Owner
1 Year 11 Months- Managed day-to-day business operations of art retail store.
- Curated artist selection and executed monthly change-overs to refresh inventory and attract customers.
- Resolved customer concerns promptly, preserving loyalty and reinforcing premium service standards.
- Managed business finances, including budgeting, reporting, and tax preparation to maintain financial health.
Assistant Manager
8 Years- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained associates on opening and closing procedures, product knowledge, styling standards, and clienteling best practices.
- Supported visual merchandising updates to align floor presentation with brand standards.
- Resolved customer concerns promptly, strengthening service recovery and repeat business.
Education
BA - Humanities and Social Sciences
Skills
Project management
Team leadership
Coaching
Customer service
Problem-solving
Organizational skills
Detail-oriented
Multitasking
Adaptability
Effective communication
Excellent communication
Employee engagement
Timeline
Manager
The Rock and Art Shop
12.2019 - CurrentRead More
Associate
Appetito Foods
04.2015 - 08.2019Read More
Owner
Bohéme
04.2013 - 03.2015Read More
Assistant Manager
J. Jill
05.2003 - 05.2011Read More
University of Massachusetts
BA from Humanities and Social Sciences
Read More