Karen Norman
Jacksonville
Summary
I’m an energetic, versatile person, able to work in fast-paced environment. People orient able to work under pressure. A team player dedicated to achieving the best for my peers and the company or organization. Dependable, reliability and accuracy are qualities I feel are my best assets
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
23
23
years of professional experience
Work History
Staff Account
Elev8 LLC
Jacksonville
03.2024 - Current
- Scheduled and set up training for the employees
- Recorded loads of dumping to charge brokers.
- Recorded loads and cost of loads in Quick Books
- Sent invoices out to the customers.
Scale House Supervisor
GFL (Formerly Coastal Recycling)
Jacksonville
12.2023 - 02.2024
- Scaling trucks in and out.
- Billing the companies that dump at the site
- Taking calls assisting customers with pricing and directions to our facility.
- Supervised daily operations for waste management and recycling processes.
- Coordinated staff schedules to ensure adequate coverage and efficiency.
- Monitored compliance with environmental regulations and company policies.
- Resolved employee conflicts and facilitated team communication effectively.
Scale House Supervisor
Coastal recycling
Jacksonville
07.2016 - 12.2023
- Opening and running the operation for trucks to dump construction debris
- Scaling the trucks in and out.
- Billing the correct company sending invoices
- Making deposits into our bank customers paying their invoices.
- Processing credit card payments
- Assisted with information on customers inquire in order to get them to return
- Responded to potential customers with detailed information regarding products offered
- Assisted current customers with questions and inquire.
Mail Handler
USPS (United States Postal Service)
03.2003 - 12.2007
- Responsible for sorting mail by demographic areas of the city
- Unloaded mail separated by postal zip codes to be distributed by carrier
- Placed mail on assembly to be processed and checked for proper distribution
Customer Service Representative
AT&T
- Taking inbound and outbound calls.
- Providing customers with best plans for their services.
- Reviewing customer accounts with them to assure best rates.
Education
Diploma -
Englewood Sr. High School
Jacksonville, FlConcorde Medical Institution
Skills
- Writing
- Communication
- Interpersonal skills
- Multi-tasking
- Adaptability
- Employee training
- Invoice processing
- QuickBooks management
- Billing accuracy
- Customer service
- Operation supervision
- Problem solving
- Time management
- Attention to detail
- Microsoft office
- Organization
- Multitasking Abilities
- Remote office availability
Timeline
Staff Account
Elev8 LLC
03.2024 - Current
Scale House Supervisor
GFL (Formerly Coastal Recycling)
12.2023 - 02.2024
Scale House Supervisor
Coastal recycling
07.2016 - 12.2023
Mail Handler
USPS (United States Postal Service)
03.2003 - 12.2007
Customer Service Representative
AT&T
Diploma -
Englewood Sr. High School
Concorde Medical Institution