Summary
Overview
Work History
Education
Additional Information
Timeline
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Karen Oakes

American Fork

Summary

In addition to extensive alteration and garment production experience, I have also guided many on their own sewing and alteration journeys- teaching and training individuals on proper techniques, fit issues, and style suggestions.

Overview

33
33
years of professional experience

Work History

Customer Service Manager/ Retail Merchandiser

Covey Leadership Center- Franklin Covey
05.1991 - 01.2003
  • Managed a team of customer service representatives shipping products to Covey presentations throughout the country.
  • Developed strong relationships with key clients (in-house presenters, warehouse, and product inventory), ensuring their needs were met consistently and promptly.
  • Opened first Covey Leadership Center Retail Store in Provo. Researched products to include, planned store layout, purchased store fixtures, and set up store.
  • Traveled to new Covey Retail Stores, set up stores, created merchandising launch packets for each store design.
  • Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
  • Took ownership of customer issues and followed problems through to resolution.


Seamstress

Elizabeth Cooper Design
07.2011 - 12.2023
  • Met with brides, discussed alterations, pinned alteration areas, altered gowns, and had follow-up fittings to make sure the gowns fit.
  • Developed strong relationships with brides through excellent customer service skills and attention to detail in every project undertaken.
  • Successfully completed each project including fit challenges, new sleeve styles, neckline alterations, and hemming- many requiring advanced tailoring techniques such as intricate beadwork, embroidery applications, and cutwork.
  • Altered many gowns directly from vendor for Elizabeth Cooper Design that needed alterations and repairs before putting on the sales floor.



Seamstress

Self-employed
07.1993 - 03.2000
  • Designed and created custom wedding gowns, bridesmaid dresses, flower girl dresses, and performance costumes. Also, provided alterations on ready-made clothing during this time.
  • Measured for fit, created patterns, chose fabrics and laces, and created gowns and alterations.

Education

Bachelor of Arts - Clothing And Textiles Studies

BYU
Provo, UT
04.1991

Additional Information

Proficient in Microsoft Word, Excel, and Powerpoint.

Timeline

Seamstress

Elizabeth Cooper Design
07.2011 - 12.2023

Seamstress

Self-employed
07.1993 - 03.2000

Customer Service Manager/ Retail Merchandiser

Covey Leadership Center- Franklin Covey
05.1991 - 01.2003

Bachelor of Arts - Clothing And Textiles Studies

BYU

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Karen Oakes