Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Karen O'Brien

Summary

Motivated individual with experience in customer service and working in a positive creative manner. Highly skilled in building customer relationships and understanding customer needs. Strong communication skills for providing great customer service.

A dedicated lady who loves teaching young children as well as assisting Seniors in our area.

Overview

35
35
years of professional experience

Work History

Senior Living Move-in Coordinator

MetroNational
02.2004 - 06.2007
  • Make frequent calls to prospective new residents.
  • Build a trust and friendship with all new residents.
  • Make home visits to help access their needs before move in day.
  • Recommend moving companies if needed.
  • Provide accurate dimensions and apartment layout to help with downsizing.
  • Help facilitate a stress free move in day for new residents.
  • Welcome them with open arms and introduce them to residents.
  • Slowly introduce new residents to all our community activities and amenities.
  • Make occasional home visits to see how they were doing.


Assistant Activity Director

MetroNational
02.2002 - 01.2004
  • Helped with planning daily and weekly events.
  • Set up for daily events such as Bingo,Movie day, Exercise classes etc.
  • Helped with organizing special Health Fairs and Craft shows for our Residents.
  • Organized and hosted seasonal parties throughout the year.
  • Drove our bus to grocery stores and the Mall.
  • Made daily lunch announcements along with the Joke of the day.
  • Set up our smaller dining rooms for residents meetings.
  • Made friendships.

BP Concierge

Johnson Controls
09.1999 - 01.2002
  • Coordinated transportation arrangements for guests, ensuring timely arrivals and departures.
  • Served as a reliable resource for fellow team members seeking guidance or assistance in completing tasks related to guest services.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Helped organize special events such as Book fairs and Seasonal craft and Health fairs for BP employees.
  • Sold Houston event tickets.

Airline Reservationist

Continental Airlines
04.1996 - 02.1999


  • Provided exceptional customer service, resulting in positive guest reviews and improved online ratings.
  • Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Produced and shared customer service reports to support management decision-making.

Children's Dance Teacher

Carol Ehler Dance School
09.1989 - 05.1995
  • Taught children 3-7 years old Tap and Ballet.
  • Helped with yearly Dance performances.
  • Loved teaching the young children in a fun and creative way.


Flight Attendant

Delta Airlines IAH
03.1972 - 02.1978
  • Gave incredible customer service to all I served during my years as a Flight Attendant.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Responded to passenger emergencies to provide first aid.

Skills

  • Patience and Encouragement
  • Friendly, Positive Attitude
  • Customer Service
  • Organizational Skills
  • Student Mentoring
  • Social Perceptiveness
  • Public Speaking
  • Good Telephone Etiquette
  • Student Engagement
  • Classroom rules implementation
  • Multitasking Abilities
  • Property Marketing
  • Clear Communication
  • Client Relations
  • Move-In Scheduling
  • Sales
  • Space Planning
  • Creative and Adaptable
  • Customer Relation
  • Tenant relations
  • Social Perception
  • Customer service-focused
  • Relationship Building

Accomplishments


Knowing that I made a positive difference in so many peoples lives during my previous jobs.

My biggest accomplishment is my husband and I raising our Grandson who is now a freshman in College.

Thank you

Timeline

Senior Living Move-in Coordinator

MetroNational
02.2004 - 06.2007

Assistant Activity Director

MetroNational
02.2002 - 01.2004

BP Concierge

Johnson Controls
09.1999 - 01.2002

Airline Reservationist

Continental Airlines
04.1996 - 02.1999

Children's Dance Teacher

Carol Ehler Dance School
09.1989 - 05.1995

Flight Attendant

Delta Airlines IAH
03.1972 - 02.1978

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Karen O'Brien