Karen Oliveros

• As the first point of contact, acquired required documentation/financials via EMR systems and demonstrated expertise in product.
• Contributed significantly in team brainstorming sessions to enhance operational workflows, develop inventive methodologies for problem-solving, identify potential setbacks and monitor performance indicators to strengthen client service efficacy.
• Streamlined risk management procedures and emergency response systems in anticipation of significant audits, including Joint Commission & AZDHS, resulting in outstanding survey outcomes and site licensure.
• Monitored performance of 20+ vendors to ensure compliance with contractual terms.
• Collect and draft reports on data collection measuring client feedback, change statistics, and overall program success rates.
• Oriented and managed a diverse team of front line staff, chefs, teachers, and clinical employees with the goal of fostering independent thinking through collaboration.
• Managed compliance documentation for 30+ employees and served as the human resources liaison.
• Facilitated smooth transitions by coordinating with various teams for efficient program execution, accurate budgeting, and timely adjustments.

• High-impact executive leading 75+ direct-care staff and 7 managerial staff.
• Partnered with directors and senior managers to establish crisis support initiatives which resulted in an increased staff retention rate of 23% in a year.
• Steered process improvement and supported 7 Program Managers in successfully establishing new procedures for higher client satisfaction and safety.
• Revitalized and directed all aspects of training and development, producing a 97% completion and onboarding of new staff.
• Optimized documentation and evaluation systems to adhere to regulations set by Joint Commission, DCFS, OSHA, and other accrediting bodies.

Milieu Manager

• Oversaw the well-being of 35 adolescent girls aged 12-18 while upholding adherence to DCFS regulations, mandated reporting guidelines, and guardianship laws.
• Implemented necessary changes by conducting interdisciplinary supervisions, resulting in improved cross-functional collaboration for addressing client recovery needs.
• Constructed consultative bonds with clients and their families, ensuring a professional demeanor and addressing grievances when client expectations remained unfulfilled.
• Instructed and guided high acuity floor staff in mastering CPI, ensuring proficiency in de-escalation techniques and de-briefing skills.
• Streamlined and fortified the application of Dialectical Behavioral Therapy for direct care personnel

Case Manager

• Partnered with HR leaders and executive teams at healthcare facilities throughout the country to build a robust referral network.
• Investigated options for follow-up care for more than 400 clients in a year, following up with these accounts on a quarterly basis.