Heather Wilkinson
Sequim,WA
Summary
Detail-oriented professional with over 15 years in customer support and healthcare settings. Skilled in managing patient inquiries and collaborating with healthcare professionals to streamline operations. Focused on delivering exceptional service and improving patient care outcomes. Dedicated Customer Service Specialist with a proven record in enhancing patient care and resolving billing inquiries. Excels in communication, multitasking, and reliability.
Overview
14
14
years of professional experience
Work History
Customer Service Specialist/Asst Biller
Fyzical Therapy and Balance Center
Sequim, WA
02.2019 - 06.2026
- Provided exceptional customer support through effective communication and problem-solving skills.
- Assisted patients with scheduling appointments and managing their treatment plans.
- Maintained accurate patient records using electronic health record systems.
- Collaborated with healthcare professionals to enhance patient care and service delivery.
- Handled billing inquiries and resolved issues related to insurance claims processing.
- Developed training materials for new staff to ensure consistent service standards.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Answered incoming customer inquiries regarding product and service information.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
Customer Service Representative
Jamestown Family Health Clinic
Sequim, Washington
09.2012 - 02.2019
- Responded to patient inquiries via phone, email, and in-person interactions.
- Assisted patients with scheduling appointments and managing health records.
- Coordinated communication between healthcare providers and patients for effective care.
- Documented patient information accurately in electronic health record systems.
- Maintained a welcoming environment for patients and visitors at the clinic.
- Collaborated with team members to streamline patient check-in processes.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Education
High School Diploma -
Sequim High School
Sequim, WA06-1992
Business
Peninsula Community College
Port Angeles, WASkills
- Call center operations
- Telephone communication
- Customer service
- Multitasking and organization
- Multi-line telephone operations
- Multitasking and organization
- Punctuality and reliability
- Clerical support
- Account updating
- Data entry
Timeline
Customer Service Specialist/Asst Biller
Fyzical Therapy and Balance Center
02.2019 - 06.2026
Customer Service Representative
Jamestown Family Health Clinic
09.2012 - 02.2019
High School Diploma -
Sequim High School
Business
Peninsula Community College