KAREN OWEN

• Assisted residents with bathing and dressing to promote personal hygiene.
• Assisted residents in preparing for activities and social programs.

Assisted with ambulation of patients utilizing appropriate equipment safely.

• Prescribing corrective lenses and treatments
• Maintaining up-to-date knowledge on optical industry trends
• Providing excellent customer service
• Achieving sales targets consistently
• Exceeded sales targets by integrating new optical trends, ensuring customer satisfaction.
• Maintained precise records of lens prescriptions, enhancing treatment accuracy.
• Guided customers through lens selection, ensuring their needs were met comprehensively.

• Cultivated positive client relationships, ensuring repeat business
• Proactively addressed customer needs, enhancing satisfaction and loyalty
• Initiated proactive communication, preventing potential customer issues
• Boosted customer retention by providing fast resolutions and personalized service.
• Strengthened team efficiency through proactive communication and rapid problem resolution.
• Transformed customer service protocols to heighten loyalty and enhance repeat business.

• Delivered superior customer service, enhancing client satisfaction
• Trained and mentored new team members, fostering adherence to company policies
• Monitored and reported inventory levels, ensuring optimal stock management
• Efficiently resolved order issues, boosting customer satisfaction.
• Created a supportive team environment, reducing turnover.
• Implemented a new filing system for transaction records, enhancing accuracy and traceability.
• Introduced a customer feedback system, leading to a 10% increase in customer satisfaction scores.