KAREN PALACIOS
Tyler,TX
Summary
Highly motivated professional seeking a position that leverages extensive business/insurance sales experience and exceptional customer service skills. Eager to contribute to a dynamic and forward-thinking company that values excellence and fosters growth. Passionate about delivering exceptional results and building strong client relationships. Committed to driving business success through industry expertise, effective communication, and a customer-centric approach.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Owner
T&K Contractor Services LLC
03.2020 - Current
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe DOT work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Negotiated favorable terms with suppliers, improving profit margins without compromising on quality.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Maintained up-to-date knowledge on DOT regulations and industry trends.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Commercial Accounts Manager
Jim Toman Insurance
03.2017 - 09.2021
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Prepared thorough proposals that effectively communicated policy features, benefits, and pricing information to potential clients.
- Collaborated with underwriters to negotiate competitive rates for clients, ensuring optimal coverage at the best price.
- Coordinated loss control services for clients as needed, minimizing potential risks and promoting overall safety within their organizations.
- Developed strong working relationships with carriers, fostering a network of resources and support for clients'' insurance needs.
- Boosted sales revenue by developing and implementing effective sales support strategies.
Licensed Sales Agent
Melissa Workman Insurance
11.2016 - 03.2017
- Streamlined policy renewal processes for improved efficiency and client retention rates.
- Collaborated closely with claims department resolving disputes between insurance providers resulting in satisfactory outcomes for clients.
- Negotiated favorable terms for clients during policy renewals, ensuring optimal pricing without compromising coverage levels.
- Established trust with diverse clientele by demonstrating empathy, professionalism, and expertise throughout all engagements.
- Contributed to team success by consistently meeting and surpassing sales targets set by management.
Licensed Commercial Insurance Agent
FDS Insurance Agency
10.2012 - 01.2014
- I worked closely with Producer to quote and service commercial accounts, negotiate with underwriters and prepared certificates of insurance
- Reviewed, shopped and processed renewals.
- Maintained up-to-date industry knowledge by attending conferences, seminars, and continuing education courses, enhancing professional expertise and credibility.
- Managed a diverse book of commercial accounts across various industries, adapting strategies based on unique client requirements and market conditions.
Education
Certificate - Cosmetology
Star College of Cosmetology
01.2016
General Studies -
Tyler Junior College
05.2004
Skills
- Service Excellence
- Sales Proficiency
- Meticulous Attention to Detail
- Cost Analysis
- Market Analysis
- Proficient in Negotiating Contracts
- Client Relationship Management
- Compliance Management
- Risk Assessment and Management
- Operational Efficiency Enhancement
- Business-Oriented Mindset
- Persistent Work Ethic
- Conflict Resolution
Certification
- Property and Casualty License - Texas Department of Insurance.
Languages
Spanish
Professional Working
Timeline
Business Owner
T&K Contractor Services LLC
03.2020 - Current
Commercial Accounts Manager
Jim Toman Insurance
03.2017 - 09.2021
Licensed Sales Agent
Melissa Workman Insurance
11.2016 - 03.2017
Licensed Commercial Insurance Agent
FDS Insurance Agency
10.2012 - 01.2014
General Studies -
Tyler Junior College
Certificate - Cosmetology
Star College of Cosmetology
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