Karen Pandagade
Fairfax,VA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Customer Service Coordinator
George Mason University
05.2023 - 05.2024
- Provided assistance to students, faculty, and members through membership enrollment, program registration and sales.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Streamlined communication processes for improved customer service experience and faster resolution times.
- Reduced customer complaints by implementing effective follow-up procedures and ensuring timely responses.
- Boosted team productivity with regular training sessions, performance evaluations, and constructive feedback.
- Collaborated with cross-functional teams to identify areas of improvement in overall customer care operations.
Specimen Management Technician
University of Virginia Medical Center
09.2020 - 07.2022
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Responsible for organizing and clarifying patient information for laboratory analysis in computer database system.
- Skilled in Epic healthcare software for tracking and billing vast electronic medical records.
- Acquired proficiency in data processing, analytical skills, and quality control.
- Investigated strenuous problems or complaints and resolved them promptly.
- Performed quality safety and maintained confidential correspondence.
- Conducted various sterile procedures such as micro pipetting on biological fluids for analysis.
Custodial Worker
Liberty University
05.2018 - 07.2018
- Implemented chemical safety procedures to handle and properly store chemicals throughout campus.
- Improved facility cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming over 30 dormitories.
- Maintained residential equipment through detailed-oriented approach to re-stocking goods and supplies.
- Enhanced safety measures by promptly addressing spills and hazards with proper signage and cleaning techniques.
- Handled lifting of large supplies and furniture, including lifting over 50pounds.
Education
Master of Science - Digital Forensics
George Mason University
Fairfax, VA05.2024
No Degree - Information Technology
Piedmont Virginia Community College
Charlottesville, VA12.2022
Bachelor of Science - Forensic Sciences: Biology And Chemistry
Liberty University
Lynchburg, VA05.2020
Skills
- Knowledgeable in Mac OS X, Windows, and Linux
- Customer Service Skills
- Oral and Written Skills
- Forensics Experience
- Problem-Solving Skills
- Independent and Team Oriented
- Qualitative and Quantitative Analytical Skill
- Strong Organization
- Data entry proficiency
Additional Information
VOLUNTEER WORK
Fire department, City of Fairfax, May 2023 - Present
Volunteer Firefighter
Laboratory Assistant, Liberty University, Fall Semester 2017
Collected QA/QC laboratory papers for 9 chemistry laboratories; followed protocols to meet certification standards, Collaborated with colleagues to ensure efficient organization of Safety Data Sheets (SDS), &Compiled 3 years of SDS documentation, requiring time management skills to meet specific laboratory timelines.
Languages
Hindi
Native or Bilingual
Bengali
Native or Bilingual
Certification
- First Aid/CPR Certified
- Hazardous Materials Technician
Timeline
Assistant Customer Service Coordinator
George Mason University
05.2023 - 05.2024
Specimen Management Technician
University of Virginia Medical Center
09.2020 - 07.2022
Custodial Worker
Liberty University
05.2018 - 07.2018
Master of Science - Digital Forensics
George Mason University
No Degree - Information Technology
Piedmont Virginia Community College
Bachelor of Science - Forensic Sciences: Biology And Chemistry
Liberty University
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