Karen Parks
Woodbride,VA
Summary
Results-driven Administrative and Operations Professional with over 15 years supporting government agencies and high-volume processing environments. Expertise in confidential data handling, team leadership, and data verification. Bilingual in English and Spanish, consistently meeting productivity deadlines while ensuring data accuracy.
Overview
20
20
years of professional experience
Work History
Federal Data Analyst
Titan Technologies
05.2017 - Current
- Conducts telephone interviews with businesses for the Current Employment Statistics voluntary government survey
- Collects and verifies employment data while ensuring accuracy and completeness
- Reviews and analyzes numerical data, identifying discrepancies, and resolves inconsistencies through follow-up questioning
- Processes confidential data and maintains strict compliance with federal data security standards
- Manages inbound and outbound calls with respondents while maintaining professional communication
- Performs data editing and reconciliation of self-reported information
- Achieved daily, weekly, and monthly productivity and quality targets by efficiently managing workload.
- Establishes rapport with respondents to encourage survey participation
Processing Team Lead
U.S Department of State
02.2017 - 08.2017
- Reviewed passport applications for accuracy and compliance, ensuring adherence to regulatory standards
- Performed quality control checks on documentation and records
- Resolved processing issues and corrected rejected applications
- Supervised staff and distributed work assignments to optimize processing workflow
- Managed indexing and storage of passport records
- Conducted internal audits of document handling procedures
- Acted as liaison between employees and upper management to facilitate communication and address concerns
Head Cashier
Target Corporation
06.2006 - 12.2006
- Assisted customers with purchases and resolved service issues promptly to enhance satisfaction
- Provided excellent customer service in a fast-paced retail environment
- Processed cash, credit, and check transactions accurately to ensure smooth checkout experience
- Maintained merchandise displays and stock levels effectively to optimize product visibility
Education
High School Diploma -
T.C. Williams High School
Alexandria, VASkills
- Data analysis
- Data verification
- Quality control
- Survey data collection
- Confidential Data Protection
- Administrative Support
- Deadline Management
- Problem solving
- Team leadership
- Customer Service
- Bilingual communication
References
References available upon request.
Timeline
Federal Data Analyst
Titan Technologies
05.2017 - Current
Processing Team Lead
U.S Department of State
02.2017 - 08.2017
Head Cashier
Target Corporation
06.2006 - 12.2006
High School Diploma -
T.C. Williams High School