Laraib Pervez
Ashburn,VA
Summary
Detail-oriented business analyst with extensive experience in conducting analysis and research to develop effective solutions for business challenges. Expertise in formulating strategies for business improvement and managing technology and system implementations. Strong understanding of computing systems and project management methodologies, driving successful project outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Business Analyst (Federal Projects)
Zoby Consulting
01.2024 - Current
- Gathered and documented business, functional, and technical requirements, translating stakeholder needs into user stories, acceptance criteria, BRDs/FRDs, and prioritized Agile backlogs to ensure alignment with project goals.
- Facilitate Agile delivery and UAT by leading sprint ceremonies, creating test cases, tracking defects, and coordinating resolution with development teams.
- Supported performance management and reporting through data validation, reconciliation, ETL testing, and delivered Power BI dashboards, providing leadership with critical visibility into performance metrics.
- Developed process maps and workflow documentation, enhancing digital tools and aligning systems to improve operational efficiency.
Customer Support Analyst
Zoby Consulting
01.2023 - 01.2024
- Provided first-line support to end users, resolving technical issues related to ERP and financial system workflows.
- Created user guides, FAQs, and training materials to enhance customer experience and streamline support processes.
- Documented recurring issues, translating them into actionable requirements for IT and development teams to address root causes.
- Collaborated with product owners and QA teams to test system fixes and enhancements, ensuring quality before release.
Software Engineer Intern
Peraton
06.2022 - 12.2022
- Developed and customized ServiceNow ITSM, ITOM, and ITBM modules to automate workflows and enhance operational efficiency.
- Built Service Catalog items, UI Policies, Business Rules, and Notification scripts, streamlining manual processing for end-users.
- Supported REST API integration activities and contributed to sprint reviews and testing cycles.
Education
Associate of Science - Computer Science
Northern Virginia Community College
Sterling, VA12-2019
Some College (No Degree) - Computer Science Coursework
George Mason University
Fairfax, VASkills
- Requirements gathering
- Data analysis
- Gap analysis
- Process mapping
- Stakeholder engagement
- Business process automation
- Agile methodologies
- User story mapping
- REST API development
- JIRA and Git
- SQL and Power BI
- Java and Python
- HTML, CSS, and JavaScript
- AWS (RDS, ECS, S3)
- SDLC principles
- Project management
- Data governance
Certification
• AWS Cloud Practitioner
• Microsoft AI Business Professional
• ServiceNow Administration Fundamentals on Demand
• Microsoft AI Business Professional
• ServiceNow Administration Fundamentals on Demand
Timeline
Business Analyst (Federal Projects)
Zoby Consulting
01.2024 - Current
Customer Support Analyst
Zoby Consulting
01.2023 - 01.2024
Software Engineer Intern
Peraton
06.2022 - 12.2022
Associate of Science - Computer Science
Northern Virginia Community College
Some College (No Degree) - Computer Science Coursework
George Mason University