Karen Pena

Katy

Summary

Bilingual professional with over 15 years of experience in business operations and high-level customer service. My background uniquely combines the leadership and resource management of owning a remodeling company with the legal and analytical focus of a licensed Texas Realtor. Expert at managing complex contracts, utilizing MS Excel for financial reporting, and resolving difficult client issues in both English and Spanish. I am a dedicated problem-solver committed to driving operational efficiency and service excellence in a stable, full-time capacity.

Overview

years of professional experience

Certification

Work History

Realtor

Forey Real Estate LLC

Katy, TX

06.2022 - Current

Project Lifecycle Management: Managed the end-to-end legal and administrative process for residential property transactions, ensuring strict adherence to TREC compliance and deadlines.
Conflict Resolution: Acted as a professional mediator to resolve disputes between buyers and sellers, utilizing active listening and negotiation to reach successful outcomes.
Market Analysis: Conducted extensive research using MLS databases and Excel to identify market trends and verify client data for accurate financial reporting.

Customer Representative

Macavi Remodeling And Renovation LLC

Katy, TX

09.2019 - Current

Data Reporting: Utilize MS Excel to generate detailed project estimates and track labor costs, ensuring accuracy in budget forecasting.
Database Management: Maintain and audit a digital CRM database to track service life-cycles, vendor schedules, and customer satisfaction metrics.
Strategic Problem Solving: Serve as the lead bilingual liaison, resolving high-level service disputes and translating technical project data for a diverse client base.

Sales and Marketing Representative

Dlavi LLC

Austin, TX

02.2015 - 12.2021

Strategic Sales & Marketing: Proactively promoted and sold company products by identifying client needs and delivering tailored solutions to meet sales targets.
Relationship Management: Provided exceptional customer support through direct engagement, building long-term client loyalty and a strong professional reputation.
Bilingual Outreach: Conducted marketing and sales efforts in both English and Spanish, expanding the company’s reach within the diverse Houston market.
Service Documentation: Utilized Excel to track sales leads and customer interactions, ensuring all data was accurate for monthly performance reviews.

Education

Bachelor of Business Administration -

Universidad De San Pedro Sula

Honduras CA

Skills

Contract Administration: Expert in managing, auditing, and executing state-regulated legal documents (TREC) with 100% accuracy
Regulatory Compliance: Proven ability to follow strict state and federal guidelines, including Fair Housing laws and confidentiality protocols
Professional Mediation: Skilled in high-stakes conflict resolution and negotiation between multiple stakeholders (buyers, sellers, and agencies)

Data Analysis & Research: Proficient in using professional databases (MLS) and MS Excel to perform market research and financial projections
Transaction Coordination: Managing the "Life Cycle" of a project from initial lead to final legal closing
Client Relationship Management (CRM): Managing a high volume of client data while providing personalized bilingual support