Karen Pendergrass
Charlotte,NC
Summary
Results oriented Onboarding Specialist with proven ability to streamline processes, improve efficiency and reduce time to productivity for new hires. Skilled in collaborating with HR, Billing & Payroll and Account Teams to identify and address gaps in the onboarding process, resulting in increased employee engagement and retention.
Overview
19
19
years of professional experience
Work History
Human Resources Associate Business Partner
Signature Consultants
Charlotte, North Carolina
09.2022 - Current
- Onboard new consultants ensuring all client specific paperwork is completed, fully executed and properly filed, following up as needed, prior to the individual beginning work
- Offboard consultants ensuring all equipment and security tokens are returned
- Maintain working knowledge of and compliance with state employment related laws and regulations
- Implement HR Immigration onboarding of foreign nationals ensuring all Work Authorization documents are valid and active
- Conduct pre-employment background screenings for new-hires, according to client required pre-employment screening requirements - track status of background checks, review non-compliant results with HR Lead and conduct adverse action proceedings
- Ensure payroll time cards are submitted and approved weekly
- Research and resolve any time worked, PTO and/or sick leave issues
- Initiate consultant Leave of Absence process and issue Final Checks for terminated consultants
- Successfully introduced and implemented HR Department Mentorship Program (PROJECT)
- Primary HR Business Partner for 3 Diamond and 15 additional client accounts.
Compliance Specialist
Signature Consultants
Charlotte, North Carolina
02.2018 - 08.2022
- Primary Specialist for 4 client accounts
- Maintained Client Master Services Agreements ensuring Compliance Requirements are implemented, understood, and followed
- Strengthened Compliance Program by restructuring Internal/External Service Level Agreements to minimize placement time of consultants
- Performed Quarterly Internal and On-Demand Client Audits maintaining 'A+' Supplier rating
- Trained and Supervised Office Administrators on onboarding process and procedures reducing client onboarding infractions by 20%
- Reviewed onboarding packets submitted by Office Administrators to ensure consultants were onboarded 100% compliant prior to starting assignments
- Took ownership and managed system updates for Primary Diamond Level accounts (PROJECT).
Operations Specialist
Signature Consultants
Charlotte, North Carolina
10.2015 - 01.2018
- Created onboarding process, ensuring that all pre-employment processes and forms were completed 100% Compliant
- Point on Contact for new consultants guiding them through all stages of the onboarding process
- Performed background screenings and I-9 verifications
- Collaborated with Payroll, Billing and HR Departments on the improvement of hiring procedures
- Managed 75 person SOW-Payroll 12 month client project (PROJECT).
Marketing Administrator
Allen Tate realtors
Charlotte, North Carolina
01.2014 - 10.2015
Office Administrator
Allen Tate realtors
Charlotte, North Carolina
06.2013 - 01.2014
Business Retention Associate
Kelly Staffing Services
Greensboro, North Carolina
06.2012 - 01.2013
Medical Transcriptionist
Kelly Staffing Services
Greensboro, North Carolina
04.2012 - 06.2012
Sr. Administrative Assistant
Wells Fargo (Wachovia)
Charlotte, North Carolina
12.2008 - 02.2012
Facilities Coordinator/Admin
Wells Fargo (Wachovia)
Charlotte, North Carolina
10.2005 - 12.2008
HR Leave of Absence Benefits Coordinator
Wells Fargo (Wachovia)
Charlotte, North Carolina
11.2004 - 10.2005
Education
Marketing and Merchandising Diploma -
King’s College
01.1992
High School Diploma -
Ashbrook High School
01.1990
Skills
- Employee Onboarding And Offboarding
- Pre-Employment Screening
- Termination Procedures
- Human Resources Audits
- Benefits Understanding
- Compliance Auditing
- Compliance Knowledge
- Risk Management
- Internal Audits
Systems Experience
- Microsoft Office
- PowerPoint
- Outlook
- PeopleSoft
- Access
- SmartSheet
- Yardi
- First Advantage
- ADP
- Paycom
Timeline
Human Resources Associate Business Partner
Signature Consultants
09.2022 - Current
Compliance Specialist
Signature Consultants
02.2018 - 08.2022
Operations Specialist
Signature Consultants
10.2015 - 01.2018
Marketing Administrator
Allen Tate realtors
01.2014 - 10.2015
Office Administrator
Allen Tate realtors
06.2013 - 01.2014
Business Retention Associate
Kelly Staffing Services
06.2012 - 01.2013
Medical Transcriptionist
Kelly Staffing Services
04.2012 - 06.2012
Sr. Administrative Assistant
Wells Fargo (Wachovia)
12.2008 - 02.2012
Facilities Coordinator/Admin
Wells Fargo (Wachovia)
10.2005 - 12.2008
HR Leave of Absence Benefits Coordinator
Wells Fargo (Wachovia)
11.2004 - 10.2005
Marketing and Merchandising Diploma -
King’s College
High School Diploma -
Ashbrook High School
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