Summary
Overview
Work History
Education
Skills
Timeline
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Karen Pennock

El Paso,TX

Summary

Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.

Overview

12
12
years of professional experience

Work History

Freight Dispatcher

Blue DP Finance Group LLC
03.2021 - 06.2023
  • Managed software for updating freight loads
  • Ensure load compliance with federal, state and local regulations
  • Communicated with Head of Operations, Sales personnel and clients to facilitate customer support efforts
  • Negotiated with freight brokers for favorable rates and pay
  • Book new orders with carriers

Digital Creator

Artistic Therapeutics LLC
01.2018 - 06.2020
  • Customer Support, deal with clients online through chat and video calls.
  • Used various market research tools and techniques to gather, analyze and interpret data.
  • Wrote quality content for clients, enabling site visitors to quickly obtain information.
  • Developed original content using social listening and independent sources.
  • Completed multiple tasks simultaneously to optimize project completion.


English Language Instructor

DaDaABC
04.2018 - 06.2020
  • Provided support to students in understanding and improving sound and symbol relationships, spelling, punctuation, style and pronunciation with self-guided exercises.
  • Authored tests and quizzes to evaluate student learning and comprehension.
  • Created language arts lesson plans for students to meet learning needs, adhere to curriculum standards and build interest in learning.

Athlete Services Coordinator- Summer Intern

Club Deportivo Canillas
06.2019 - 08.2019
  • Reminded athletes and coaching staff to display and promote good sportsmanship with competing teams on and off field
  • Motivated athletes to become stronger, more agile and more effective players through effective direction, communication and mentoring
  • Held special events such as players nights to promote activities and build relationships among teammates, families and members of local community
  • Traveled across Spain to observe junior athletes and identify potential team recruits

Field Director

US Representative Campaign
07.2016 - 11.2016
  • Coordinate the canvassers who were responsible for collecting information according to the problems of society with issues such as criminal justice, education, health
  • Tracked and analyzed campaign performance
  • Performed tasks to gain voter contacts, including making phone calls, door-to-door visits and yard sign placements
  • Responded to all inquiries from the general public in a prompt and professional manner
  • Responded to citizens; complaints and requests for information and services

Medical Assistant

Injury Medical Clinic
06.2011 - 05.2014
  • Provided assistance and patient treatments as per the instructions of, and under the supervision of the head physician, prepared and administered medications for patients, oversaw the health condition of the patients on daily basis and reported any changes to medical history
  • Prepared progress notes, prepared procedure rooms before and after physician exams, answered telephones, recorded messages, scheduled and confirmed patient appointments, created copies of medical information, organized new and established patient charts, filed medical records and maintained their appearance


Education

BACHELOR OF SCIENCE - KINESIOLOGY, EXERCISE SCIENCE

New Mexico State University
Las Cruces, NM
12.2019

Skills

  • Internet Explorer
  • Microsoft Office
  • Paperwork and Documentation
  • Problem Assessment
  • Customer Relations
  • Microsoft PowerPoint
  • Team Collaboration
  • LANGUAGES
  • Spanish
  • Fluent
  • PIND}

Timeline

Freight Dispatcher

Blue DP Finance Group LLC
03.2021 - 06.2023

Athlete Services Coordinator- Summer Intern

Club Deportivo Canillas
06.2019 - 08.2019

English Language Instructor

DaDaABC
04.2018 - 06.2020

Digital Creator

Artistic Therapeutics LLC
01.2018 - 06.2020

Field Director

US Representative Campaign
07.2016 - 11.2016

Medical Assistant

Injury Medical Clinic
06.2011 - 05.2014

BACHELOR OF SCIENCE - KINESIOLOGY, EXERCISE SCIENCE

New Mexico State University

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