Karen Pennock
El Paso,TX
Summary
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.
Overview
12
12
years of professional experience
Work History
Freight Dispatcher
Blue DP Finance Group LLC
03.2021 - 06.2023
- Managed software for updating freight loads
- Ensure load compliance with federal, state and local regulations
- Communicated with Head of Operations, Sales personnel and clients to facilitate customer support efforts
- Negotiated with freight brokers for favorable rates and pay
- Book new orders with carriers
Digital Creator
Artistic Therapeutics LLC
Las Cruces, NM
01.2018 - 06.2020
- Customer Support, deal with clients online through chat and video calls.
- Used various market research tools and techniques to gather, analyze and interpret data.
- Wrote quality content for clients, enabling site visitors to quickly obtain information.
- Developed original content using social listening and independent sources.
- Completed multiple tasks simultaneously to optimize project completion.
English Language Instructor
DaDaABC
Beijing, China
04.2018 - 06.2020
- Provided support to students in understanding and improving sound and symbol relationships, spelling, punctuation, style and pronunciation with self-guided exercises.
- Authored tests and quizzes to evaluate student learning and comprehension.
- Created language arts lesson plans for students to meet learning needs, adhere to curriculum standards and build interest in learning.
Athlete Services Coordinator- Summer Intern
Club Deportivo Canillas
Madrid, Spain
06.2019 - 08.2019
- Reminded athletes and coaching staff to display and promote good sportsmanship with competing teams on and off field
- Motivated athletes to become stronger, more agile and more effective players through effective direction, communication and mentoring
- Held special events such as players nights to promote activities and build relationships among teammates, families and members of local community
- Traveled across Spain to observe junior athletes and identify potential team recruits
Field Director
US Representative Campaign
El Paso, TX
07.2016 - 11.2016
- Coordinate the canvassers who were responsible for collecting information according to the problems of society with issues such as criminal justice, education, health
- Tracked and analyzed campaign performance
- Performed tasks to gain voter contacts, including making phone calls, door-to-door visits and yard sign placements
- Responded to all inquiries from the general public in a prompt and professional manner
- Responded to citizens; complaints and requests for information and services
Medical Assistant
Injury Medical Clinic
06.2011 - 05.2014
- Provided assistance and patient treatments as per the instructions of, and under the supervision of the head physician, prepared and administered medications for patients, oversaw the health condition of the patients on daily basis and reported any changes to medical history
- Prepared progress notes, prepared procedure rooms before and after physician exams, answered telephones, recorded messages, scheduled and confirmed patient appointments, created copies of medical information, organized new and established patient charts, filed medical records and maintained their appearance
Education
BACHELOR OF SCIENCE - KINESIOLOGY, EXERCISE SCIENCE
New Mexico State University
Las Cruces, NM12.2019
Skills
- Internet Explorer
- Microsoft Office
- Paperwork and Documentation
- Problem Assessment
- Customer Relations
- Microsoft PowerPoint
- Team Collaboration
- LANGUAGES
- Spanish
- Fluent
- PIND}
Timeline
Freight Dispatcher
Blue DP Finance Group LLC
03.2021 - 06.2023
Athlete Services Coordinator- Summer Intern
Club Deportivo Canillas
06.2019 - 08.2019
English Language Instructor
DaDaABC
04.2018 - 06.2020
Digital Creator
Artistic Therapeutics LLC
01.2018 - 06.2020
Field Director
US Representative Campaign
07.2016 - 11.2016
Medical Assistant
Injury Medical Clinic
06.2011 - 05.2014
BACHELOR OF SCIENCE - KINESIOLOGY, EXERCISE SCIENCE
New Mexico State University
Similar Profiles
ALTHAMASH BASHEERALTHAMASH BASHEER
Business Development Executive at Blue LLC - Al Serkal GroupBusiness Development Executive at Blue LLC - Al Serkal Group
Alejandra MartinezAlejandra Martinez
Associate at SOUTHWEST FINANCE MANAGEMENT GROUP, LLCAssociate at SOUTHWEST FINANCE MANAGEMENT GROUP, LLC
Daren BiggsDaren Biggs
Owner Manager at Blue Wave Auto Group LLCOwner Manager at Blue Wave Auto Group LLC