Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Hi, I’m
Karen Perez
Management
Lewiston,ID
Summary
Overview
18
years of professional experience
Work History
Hells Canyon Harley-Davidson
Sales Manager
05.2023 - Current
Job overview
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Assisting customers with demo rides and trying on accessories.
- Answering questions about new and vintage bikes
- Providing guidance on what motorcycles will best fit the customer's profile.
- Meeting monthly sales expectations
- Following up with buyers to ensure successful referral business.
Lone Wolf Harley-Davidson
General Merchandise Assistant Manager
02.2019 - 05.2023
Job overview
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Maintained updated product knowledge to successfully educate and advise customers.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Interacted with customers to obtain feedback and drive satisfaction.
- Developed and implemented successful strategies to increase sales and profits.
- Built positive relationships with vendors for consistent and reliable supply of products.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Reviewed order data to verify transactions and shipping dates.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Lone Wolf Harley-Davidson
Fit Specialist (Vehicle Sales)
02.2016 - 11.2018
Job overview
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Demonstrated motorcycles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Answered telephone and email inquiries from potential customers.
- Qualified buyers by matching requirements and interests to various motorcycle models and discussing finance options.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Responded to customer enquiries via telephone and email.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Completed registration paperwork and sales documentation.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Michael J. Shaunessy & Associates, CPA
Accounting Manager
01.2006 - 09.2015
Job overview
- Managed banking reconciliations and monthly balance sheet statements.
- Completed bi-weekly payroll for company employees.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Maintained strict confidentiality of all payroll information and records.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
Education
Florida State University Tallahassee, FL
from Sales & Marketing
University Overview
Skills
- Client Relationship Management
- Lead Generation
- Sales Tracking
- Sales Planning
- Order Management
- Inventory Management
- Safety Procedures
- Shipping and Receiving
- Attention to Detail
- Proactive Self-Starter
Timeline
Sales Manager
Hells Canyon Harley-Davidson
05.2023 - Current
General Merchandise Assistant Manager
Lone Wolf Harley-Davidson
02.2019 - 05.2023
Fit Specialist (Vehicle Sales)
Lone Wolf Harley-Davidson
02.2016 - 11.2018
Accounting Manager
Michael J. Shaunessy & Associates, CPA
01.2006 - 09.2015
Florida State University
from Sales & Marketing
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