Summary
Overview
Work History
Skills
Certification
Affiliations
Timeline
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Karen Platt

Karen Platt

United States of America

Summary

Detail-oriented professional with strong communication and interpersonal skills. Proven ability to collaborate with cross-functional teams to drive revenue growth and enhance service quality. Experienced leader with a track record of implementing effective solutions and fostering team development. Demonstrated success in quickly adapting to new roles and delivering positive organizational change.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Sales Specialist & Enablement Manager

Quadient
Remote
02.2020 - 02.2024
  • Established processes for tracking leads from initial contact to closure of sale.
  • Created customized presentations tailored to potential customers' needs.
  • Built strong relationships with key accounts through regular visits and follow-ups.
  • Generated daily reports on sales performance metrics, including revenue goals.
  • Tracked competitor activities, products, services, and pricing strategies.
  • Attended trade shows and conferences to expand professional network.
  • Maintained up-to-date knowledge of company products to support sales objectives.
  • Followed up with customers to resolve service or technical issues efficiently.

Independent Software/Project Technical Consultant

Self Employed
, Florida
01.2018 - 01.2020
  • Identified project improvement areas and recommended corrective action plans.
  • Researched industry trends and best practices relevant to project scope.
  • Delivered technical support and troubleshooting for customer project issues.
  • Collaborated with cross-functional teams to assess potential project risks.
  • Analyzed data from previous experiences to suggest enhancements or modifications.

Sales Account Executive/Territory Manager - Sales and Service

Pitney Bowes Software
Remote
01.2014 - 12.2017
  • Simultaneously managed various client accounts, ensuring high levels of customer satisfaction.
  • Established connections with key decision makers in target accounts to foster collaboration.
  • Negotiated beneficial contracts with customers to secure long-term partnerships.
  • Recorded all sales activities accurately in CRM system for comprehensive tracking.
  • Represented company at trade shows and conferences to promote services and products.
  • Devised and executed strategies that successfully boosted revenue from existing accounts.

Senior Product/Senior Project Manager

Pitney Bowes Software
Remote
08.2005 - 01.2014
  • Facilitated effective communication among senior management, project team members, and clients throughout project duration.
  • Identified operational improvement opportunities through site visits, leading to streamlined processes and cost reductions.
  • Spearheaded key projects that enhanced customer satisfaction and boosted business revenues.
  • Managed stakeholder relationships to ensure alignment and support for project initiatives.
  • Directed portfolio management activities, ensuring strategic alignment with project goals.
  • Developed project status presentations for timely updates to customers and project personnel.

Skills

  • Strategic account development
  • Sales training and management
  • Contract negotiation and drafting
  • Project and program management
  • Product development and launch
  • Complex sales cycles
  • Partner management and enablement
  • RFP creation and response
  • Business expertise
  • Salesforce and Microsoft Office proficiency
  • Training for sales and partners
  • Global conference speaker

Certification

  • Project Management Professional (PMP)
  • Pragmatic Marketing III

Affiliations

  • World Traveler, Adventure Seeking, Boater

Timeline

Sales Specialist & Enablement Manager

Quadient
02.2020 - 02.2024

Independent Software/Project Technical Consultant

Self Employed
01.2018 - 01.2020

Sales Account Executive/Territory Manager - Sales and Service

Pitney Bowes Software
01.2014 - 12.2017

Senior Product/Senior Project Manager

Pitney Bowes Software
08.2005 - 01.2014

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Karen Platt