Karen Pump
Gaylord,MI
Summary
Accomplished professional with a proven track record at Real Leaf Solutions, LLC, showcasing expertise in team leadership and time management. Excelled in enhancing productivity and compliance, significantly improving operational efficiency. Skilled in customer service and staff development, adept at driving growth and fostering strong relationships. Achieved notable success in cross-functional collaboration and strategic problem-solving.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Manager of Trim and Harvest
Real Leaf Solutions, LLC
2020.01 - 2024.09
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Created and updated SOPs for trim and harvest departments.
- Communicated regularly with ownership and multiple departments to accomplish common goals.
- Ensured compliance of post-harvest products with state cannabis regulations.
- Implemented safety protocols and helped to conduct regular training sessions to promote a safe working environment for all employees
Senior Ski Patroller
Keystone Ski Resort
2014.11 - 2020.01
- Upheld high standards of professionalism as an ambassador for the resort while interacting with guests both on-and off duty.
- Performed 1st responder duties including patient management and extrication.
- Worked as a ski patrol dispatcher 1 shift a week. Responsible for monitoring channel 1 and dispatching patrollers accordingly. Organizing all trail maintenance from open to close. Communicated with multiple departments in regards to mountain operations
- Awarded position of Safety Education Specialist. Responsible for educating the public in regards to the Colorado Skier Safety Act. Organized weekly outreach safety events on the mountain. Educated children in local elementary schools about skier safety using avalanche rescue dogs. Worked as a liaison between mountain safety department and ski patrol.
Outside Sales Representative
Harmon, Inc.
2001.06 - 2011.11
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Specialized in sales for service work, small construction, and renovation in the glazing industry.
- Maintained active membership in BOMA.
- Served on the national diversity committee at Apogee Enterprises.
Education
Bachelor - Marketing Management
Northwood University
Midland, Michigan, MI05.1996
Associate Of Arts Degree - Advertising
Northwood University
Midland, Michigan, MI11.1995
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
Certification
Heartsaver 1st aid CPR AED
MIOSHA 10 construction
MIOSHA level 1 general industry
Timeline
Manager of Trim and Harvest
Real Leaf Solutions, LLC
2020.01 - 2024.09
Senior Ski Patroller
Keystone Ski Resort
2014.11 - 2020.01
Outside Sales Representative
Harmon, Inc.
2001.06 - 2011.11
Bachelor - Marketing Management
Northwood University
Associate Of Arts Degree - Advertising
Northwood University