Karen Quintero
Yuma,AZ
Summary
Experienced in working with stressed, confused and upset individuals in need of benefits information and supportive guidance
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Auto ILR Claim Associate
State Farm
09.2022 - Current
- Responded to customer inquiries, providing detailed explanations of claims processes.
- Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
- Generated, posted and attached information to claim files.
- Processed and recorded new claims.
- Utilized specialized software to process incoming claims, enter data and generate reports.
Hairstylist
Sports Clips
06.2022 - 09.2022
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
Hairstylist
Cookie Cutters Haircuts For Kids
04.2018 - 03.2022
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Answered phone calls to make client appointments.
- Developed loyal following of clients by providing high-quality services.
Salon Manager
Cool Cuts 4 Kids
08.2004 - 04.2018
- Oversaw salon employee performance, facility cleanliness, and sales.
- Handled employee scheduling and coverage needs during business hours.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Managed cash flow, business transactions.
- Maintained general appointment calendar and set shift schedules.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
Education
Hair Design
Classic Beauty College
Phoenix, AZ09.1984
High School Diploma -
Shadow Mountain High School
Phoenix, AZ06.1981
Skills
- Claims Reviewing
- Team Meetings
- Client Satisfaction
- Client Correspondence
Timeline
Auto ILR Claim Associate
State Farm
09.2022 - Current
Hairstylist
Sports Clips
06.2022 - 09.2022
Hairstylist
Cookie Cutters Haircuts For Kids
04.2018 - 03.2022
Salon Manager
Cool Cuts 4 Kids
08.2004 - 04.2018
Hair Design
Classic Beauty College
High School Diploma -
Shadow Mountain High School
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Dedra ClayDedra Clay
Underwriting Service Assistant Team Resource at State FarmUnderwriting Service Assistant Team Resource at State Farm
Isaiah SkinnerIsaiah Skinner
Claims Adjuster at State FarmClaims Adjuster at State Farm
Mark EscalantiMark Escalanti
Security Guard at Indian Health ServicesSecurity Guard at Indian Health Services