OLUBISI HUNDOGAN
Columbus,OH
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
CLAIM ADJUDICATOR
Job And Family Services
08.2020 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait time
- Worked productively in fast-moving work environment to process large volumes of claims.
- Updated claims system to track claim status and provide relevant information to other department.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Maintained accurate and up-to-date records of claim information for future reference.
- Prepared and presented detailed reports to management on claims issues to aid in decision making.
- Checked documentation for accuracy and validity on updated systems.
- Processed and recorded new policies and claims.
Office Administrative Assistant
Department Of Taxation
07.2019 - 07.2020
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
Loan Officer
TitleMax
07.2017 - 06.2019
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Collaborated with other departments to promptly process loan applications.
- Examined customer loan applications for loan approvals and denials.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
Bank Teller
USBANK
01.2012 - 06.2017
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Reconciled cash drawer and resolved discrepancies.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Education
Bachelor of Science - Business Management
UNIVERSITY OF JOS
PLATEAU STATE, NIGERIA09.2004
Associate of Science - Accounting And Business Management
UNIVERSITY OF JOS
PLATEAU STATE, NIGERIA01.1994
Skills
- Active Listening
- Claims Reviewing
- Data Quality
- Unemployment Claims
- Communications Strategies
- Claims Evaluations
- Authorization Verification
- Office Administration
- Case Analysis
- Professional Development
- Customer Satisfaction
Timeline
CLAIM ADJUDICATOR
Job And Family Services
08.2020 - 03.2023
Office Administrative Assistant
Department Of Taxation
07.2019 - 07.2020
Loan Officer
TitleMax
07.2017 - 06.2019
Bank Teller
USBANK
01.2012 - 06.2017
Bachelor of Science - Business Management
UNIVERSITY OF JOS
Associate of Science - Accounting And Business Management
UNIVERSITY OF JOS
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