Ryan Creech
Richardson
Summary
Detail-oriented claims associate with expertise in claims management and crisis resolution. Proven ability to enhance customer satisfaction through effective communication and problem-solving in high-pressure environments. Experienced in managing high volumes of claims and supporting senior team members with documentation and complex cases, ensuring exceptional service delivery. Committed to contributing to a growth-oriented company in a long-term position.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Claim Associate- Auto, ILR
State Farm
06.2021 - Current
- Reviewed and processed insurance claims for accuracy and completeness.
- Guided claimants through claims process, ensuring understanding and satisfaction.
- Educated clients on coverage options and claims procedures, enhancing their decision-making.
- Collaborated with policyholders to collect required documentation for claims.
- Maintained detailed records of all claims activities and communications.
- Explained various coverage options to customers and agents effectively.
- Assisted individuals in difficult situations through calls, providing support and reassurance.
- Ensured thorough understanding of processes by clients and claimants.
- Maintained active Texas All Lines Adjusters license for compliance.
Fulfillment Specialist
Chewy
Dallas
04.2021 - 06.2021
- Collaborated with a team to pick and pack orders, ensuring adherence to high company standards.
- Processed customer orders efficiently through warehouse management systems.
- Maintained accuracy in order fulfillment within a fast-paced environment.
ISP
Dish
Farmers Branch
11.2020 - 04.2021
- Managed inventory flow through scale system, ensuring accurate tracking of arrivals and departures.
Reset Merchandiser
SAS
Dallas
04.2020 - 11.2020
- Traveled around Dallas to set and stock displays according to every store’s desire
Team Member
What-A-Burger
Plano
12.2019 - 04.2020
- Worked with a team to maintain friendly customer service and a welcoming restaurant
Quality Control
Vape Wild
Addison
08.2019 - 10.2019
- Mixed various chemicals to meet industry standards, ensuring product consistency and safety
- Assured and tested product quality, providing customers with reliable and satisfactory experiences
Education
Google IT Support Specialization -
Google certification
Online12-2019
Batchelor’s of Criminal Justice -
Sam Houston State
Huntsville, TX12-2016
Skills
- Claims management
- Claims processing
- Quality assurance
- Insurance software knowledge
- Policy interpretation
- Crisis management
- Critical thinking
- Independent problem-solving
- Team collaboration
- Strong customer focus
- Adaptability
- Effective communication
Certification
CT, DE, FL, GA, KY, LA, NC, NH, NM, OK, RI, SC, WY, TX, TX
Timeline
Claim Associate- Auto, ILR
State Farm
06.2021 - Current
Fulfillment Specialist
Chewy
04.2021 - 06.2021
ISP
Dish
11.2020 - 04.2021
Reset Merchandiser
SAS
04.2020 - 11.2020
Team Member
What-A-Burger
12.2019 - 04.2020
Quality Control
Vape Wild
08.2019 - 10.2019
Google IT Support Specialization -
Google certification
Batchelor’s of Criminal Justice -
Sam Houston State