Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Karen Ragsdale

De Kalb,TX

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

16
16
years of professional experience

Work History

Customer Service Associate and Stocking Merchandis

Walgreen’s
08.2006 - 01.2023
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Provided customer feedback to management and identified areas of improvement for products and services.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Provided training and support to new associates to help provide high-quality customer service.d
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Promptly responded to inquiries and requests from prospective customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Cross-trained and provided backup support for organizational leadership.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded proactively and positively to rapid change.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Sought ways to improve processes and services provided.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Trained staff on operating procedures and company services.

Education

High School Diploma -

Mesquite High School
Mesquite, TX

Skills

  • Presenting Solutions
  • Preparation of Demonstrations
  • Customer Service
  • Product Merchandising
  • Corrective Actions
  • Product Knowledge
  • Refunds and Exchanges
  • Refund Processing
  • Merchandise Upselling
  • Selling Skills
  • Sales and Upselling
  • End Cap Placement
  • Safe Work Practices
  • Understanding Customer Needs
  • Policy and Procedure Adherence
  • Retail Marketing
  • Stock Replenishment
  • Inventory Control

Timeline

Customer Service Associate and Stocking Merchandis

Walgreen’s
08.2006 - 01.2023

High School Diploma -

Mesquite High School
Karen Ragsdale